Senior Associate

24 hours ago

Thiruvananthapuram, Kerala, India Q4Accounting Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Senior Associate - Payment Processing

Role Purpose

Own the end-to-end payment approval workflow for key clients. Handle complex cases, guide junior staff, improve how the process runs, and make sure approvals are accurate, timely, and well-documented.

What You'll Do

  • Payment Reviews
    : Confirm that purchase orders, invoices, delivery confirmations, statements, bank details and all related documents are lined up before approval.
  • Issue Resolution
    : Triage mismatches or missing details; work with suppliers and internal teams to close gaps quickly.
  • Team Guidance
    : Mentor junior associates, review their work, share feedback, and help with training/on-boarding.
  • Stakeholder Management
    : Provide clear updates to client contacts and internal managers; manage expectations and timelines.
  • Reporting
    : Publish weekly/monthly status reports (volumes, accuracy, pending items, risks).
  • Process Improvement
    : Spot bottlenecks and propose practical fixes (checklists, templates, clearer steps, basic automation ideas).
  • Controls & Audit Trail
    : Keep complete, organized records and follow maker–checker style reviews where relevant.
  • SOP Ownership
    : Keep procedures up to date; suggest improvements to ensure consistency across the team.

What You'll Bring

  • 3–5+ years
    in back-office operations/accounts/procure-to-pay, ideally in a
    BPO/shared services
    setting.
  • Proven track record of handling
    complex payment approval
    cases
    with minimal supervision.
  • Comfortable using spreadsheets and any standard accounting/ERP tool (training provided).
  • Strong written and spoken communication with vendors and client teams.
  • People support skills: coaching juniors, giving constructive feedback, and managing a small queue.
  • Detail focus, ownership, and a continuous-improvement mindset.
  • Willingness to work in client time zones when required.

How We Measure Success

  • Accuracy
    : High first-time-right approvals (target ≥ ⟪99%⟫).
  • Timeliness
    : On-time completion of cases (TAT).
  • Queue Health
    : Low rework/returns; fast closure of aged items.
  • Team Impact
    : Measurable uplift in junior team accuracy and speed.
  • Process Wins
    : Improvements with visible results (time saved, errors reduced).
  • Documentation
    : Clean, audit-ready files and up-to-date SOPs.

Nice to Have (Not Mandatory)

  • Experience with hospitality/retail or multi-site businesses.
  • Familiarity with workflow/document/ticketing tools (e.g., Freshdesk/ClickUp/Jira/SharePoint/Drive).
  • Exposure to simple automation processes.

Education

  • We welcome applicants with a Bachelor's degree in Commerce, Business, or Finance—or those with equivalent hands-on experience in similar roles.

What We Offer

  • Competitive salary and benefits.
  • Leadership path into
    Team Lead / Operations Specialist
    .
  • Structured on-boarding, training, and regular feedback.
  • Supportive culture focused on quality and improvement.

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