Senior Associate

1 day ago

Thiruvananthapuram, Kerala, India Q4Accounting Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Senior Associate - Payment Processing

Role Purpose

Own the end-to-end payment approval workflow for key clients. Handle complex cases, guide junior staff, improve how the process runs, and make sure approvals are accurate, timely, and well-documented.

What You'll Do

  • Payment Reviews
    : Confirm that purchase orders, invoices, delivery confirmations, statements, bank details and all related documents are lined up before approval.
  • Issue Resolution
    : Triage mismatches or missing details; work with suppliers and internal teams to close gaps quickly.
  • Team Guidance
    : Mentor junior associates, review their work, share feedback, and help with training/on-boarding.
  • Stakeholder Management
    : Provide clear updates to client contacts and internal managers; manage expectations and timelines.
  • Reporting
    : Publish weekly/monthly status reports (volumes, accuracy, pending items, risks).
  • Process Improvement
    : Spot bottlenecks and propose practical fixes (checklists, templates, clearer steps, basic automation ideas).
  • Controls & Audit Trail
    : Keep complete, organized records and follow maker–checker style reviews where relevant.
  • SOP Ownership
    : Keep procedures up to date; suggest improvements to ensure consistency across the team.

What You'll Bring

  • 3–5+ years
    in back-office operations/accounts/procure-to-pay, ideally in a
    BPO/shared services
    setting.
  • Proven track record of handling
    complex payment approval
    cases
    with minimal supervision.
  • Comfortable using spreadsheets and any standard accounting/ERP tool (training provided).
  • Strong written and spoken communication with vendors and client teams.
  • People support skills: coaching juniors, giving constructive feedback, and managing a small queue.
  • Detail focus, ownership, and a continuous-improvement mindset.
  • Willingness to work in client time zones when required.

How We Measure Success

  • Accuracy
    : High first-time-right approvals (target ≥ ⟪99%⟫).
  • Timeliness
    : On-time completion of cases (TAT).
  • Queue Health
    : Low rework/returns; fast closure of aged items.
  • Team Impact
    : Measurable uplift in junior team accuracy and speed.
  • Process Wins
    : Improvements with visible results (time saved, errors reduced).
  • Documentation
    : Clean, audit-ready files and up-to-date SOPs.

Nice to Have (Not Mandatory)

  • Experience with hospitality/retail or multi-site businesses.
  • Familiarity with workflow/document/ticketing tools (e.g., Freshdesk/ClickUp/Jira/SharePoint/Drive).
  • Exposure to simple automation processes.

Education

  • We welcome applicants with a Bachelor's degree in Commerce, Business, or Finance—or those with equivalent hands-on experience in similar roles.

What We Offer

  • Competitive salary and benefits.
  • Leadership path into
    Team Lead / Operations Specialist
    .
  • Structured on-boarding, training, and regular feedback.
  • Supportive culture focused on quality and improvement.

  • Associate/Senior Associate Customer Service

    1 week ago

    Thiruvananthapuram, Kerala, India ALLIANZ SERVICES PRIVATE LIMITED Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Designation: Associate/Senior Associate Customer ServiceExperience: 0 - 6 yearsLocation: TrivandrumSkill Required: Excellent Communication Skill, Word, Excel and OutlookGCSE Level or equivalentPractical knowledge of MS Office toolsAble to demonstrate a thorough understanding of spoken English; together with excellent personal communication skills both...

  • Senior Associate

    1 week ago

    Thiruvananthapuram, Kerala, India Hopezen International Private Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Description: Senior Associate (Payment Processing)Role PurposeThe Senior Associate – Payment Processing will own the end-to-end payment approval workflow for key clients. The role involves handling complex cases, mentoring junior staff, ensuring timely and accurate approvals, and maintaining well-documented processes.Key Responsibilities:Payment...

  • Associate / Senior Associate – Customer Service (International Voice Process) | Trivandrum

    2 weeks ago

    Thiruvananthapuram, Kerala, India SkillActz Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title:Associate / Senior Associate – Customer Service (International Voice Process) | TrivandrumCompany Description:We are a leading provider ofcustomer support, business process management, and IT-enabled servicesfor clients across the globe. We specialize in deliveringhigh-quality international voice and non-voice support, ensuring customer...

  • Junior Finance Associate

    2 weeks ago

    Thiruvananthapuram, Kerala, India Hopezen International Private Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Position: Junior Finance Associate (UK)Location: TrivandrumQualification: ACCA Pursuing / ACCA AffiliateExperience: Freshers or up to 1 yearJob OverviewWe are looking for a detail-oriented and motivated Finance Associate (Junior) to join our team in Trivandrum. The candidate will be responsible for assisting in UK accounting and finance processes, ensuring...

  • Associate Data Architect

    1 week ago

    Thiruvananthapuram, Kerala, India Speridian Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position:Associate Data ArchitectLocation:Bangalore (On-site)Experience:8–12 YearsEmployment Type:Full-TimeAbout the RoleAre you a passionate Senior Data Engineer looking for the next big leap in your career? We're seeking ahigh-energy, ambitious technologistready to transition into anAssociate Architectrole — someone hungry to shape data solutions,...

  • Academic Project Associate

    1 week ago

    Thiruvananthapuram, Kerala, India LOGIPROMPT TECHNO SOLUTIONS Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    The job responsibilities of an Academic Project Associate typically include:Assist in planning and coordinating academic projects from initiation to completion.Ensure timely delivery of project milestones and deliverables.Maintain communication with faculty, students, and other stakeholders to ensure smooth project execution.Prepare and maintain accurate...

  • Senior Associate

    1 week ago

    Thiruvananthapuram, Kerala, India Guidehouse Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job FamilyLearning & Development (India)Travel RequiredUp to 25%Clearance RequiredNoneWhat You Will DoWith minimal supervision, designs and develops effective, engaging and visually on brand instructor-led/virtual instructor-led projects from start to finish to meet deadlines as assigned.Works with internal business segment leaders and SMEs to conduct...

  • International Voice Process

    2 weeks ago

    Thiruvananthapuram, Kerala, India Black Turtle Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Associate Senior Associate - Customer Service (International Voice Process)Skills: Excellent command over English (comprehension and conversation)Job Location: TrivandrumJob Requirement:Freshers or candidates with experience in International Voice ProcessExcellent command over English (comprehension and conversation)Flexibility to work in...

  • Senior Statistical Programmer

    1 week ago

    Thiruvananthapuram, Kerala, India Catalyst Clinical Research Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    *Catalyst Clinical Research*provides customizable solutions to the biopharmaceutical and biotechnology industries through Catalyst Oncology, a full-service oncology CRO, and multi-therapeutic global functional and CRO services through Catalyst Flex. The company's customer-centric flexible service model, innovative technology, expert team members, and...

  • Opening For Senior Manager

    2 weeks ago

    Thiruvananthapuram, Kerala, India Prochant Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Greetings From Prochant Opening For Senior Manager / Associate Director operations RCM - TVMKey Responsibilities and Duties: As a Manager you are responsible for several areas that are key to success for the Prochant, an outsourced billing service in the U.S. healthcare industry. In this role, you are accountable to Directors and ensure production and...