Customer Service Associate

9 hours ago

Thiruvananthapuram, Kerala, India SASoft Technologies Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year

LILO is looking for a proactive and customer-friendly Jr. Customer Support Associate to join our support team. The ideal candidate will assist customers through calls and chat, ensuring a smooth and satisfying experience for every user. You will act as the primary point of contact, resolving queries, guiding customers through the ordering process, and providing timely solutions.

Key Responsibilities

  • Respond promptly to customer queries via phone calls and chat support
  • Assist customers with order placement, product information, delivery updates, and app-related queries
  • Maintain a positive, empathetic, and professional attitude toward customers
  • Record customer interactions, issues, and resolutions in the support system
  • Resolve customer complaints efficiently and escalate unresolved issues to senior team members
  • Coordinate with operations, logistics, and kiosk teams when required
  • Provide accurate information and ensure customer satisfaction in every interaction
  • Follow communication guidelines, scripts, and internal processes
  • Identify recurring issues and share valuable feedback with the management team
  • Support customer retention and engagement initiatives when required

Skills & Qualifications

  • Strong verbal and written communication skills
  • Ability to handle multiple conversations and manage time effectively
  • Polite, patient, and solution-oriented attitude
  • Basic computer literacy and familiarity with chat tools or CRM systems
  • Ability to work in rotational shifts (if applicable)
  • Problem-solving mindset and willingness to learn

Job Types: Full-time, Permanent

Pay: ₹10, ₹18,000.00 per month

Benefits:

  • Flexible schedule
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Work Location: In person

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