Service Center Associate

23 hours ago

Thiruvananthapuram, Kerala, India Dataflow Full time ₹ 4,00,000 - ₹ 8,00,000 per year

As a Dataflow Service Center Associate, you will be the front-line brand ambassador for

our physical service centers, responsible for providing exceptional in-person support to

applicants. This role requires a unique blend of customer service, technical aptitude, and

sales acumen to not only guide applicants through complex processes but also to proactively

identify and offer value-added services. You will be a critical part of our mission to "own the

applicant journey.

Key Responsibilities

Customer Service & Applicant Support

  • In-Person Guidance: Greet applicants and provide clear, empathetic guidance on our services, including licensing, verification, and immigration processes.
  • Problem-Solving: Resolve applicant issues and inquiries on the spot, escalating complex cases to the appropriate back-end teams with all necessary documentation.
  • Document Handling: Meticulously verify and process physical documents, ensuring data integrity and compliance with all company and regulatory standards.
  • Customer Satisfaction: Actively seek to improve the applicant experience, aiming for high customer satisfaction and a positive brand reputation.

Upselling & Revenue Generation

  • Needs Identification: Engage with applicants to understand their full range of needs and future goals (e.g., Stage of licensing, career planning,).
  • Service Recommendation: Proactively recommend and upsell value added services (e.g., Premium services,exam preparation, job search assistance, Job contract verification, Licensing Services) that align with their specific needs.
  • Sales Targets: Meet and exceed defined monthly and quarterly sales targets for upselling and cross-selling.

Technical & Operational Excellence

  • System Proficiency: Become an expert in our internal Dataflow and BPM systems to process applications and track all client interactions accurately.
  • Data Integrity: Ensure all data entered into the system is accurate, complete, and adheres to strict quality standards to prevent errors and delays.
  • Process Adherence: Follow all standardized operating procedures (SOPs) for application processing and documentation to ensure operational efficiency.

Qualifications

  • Experience: Proven experience in a customer-facing role, with a background in sales or upselling being a significant plus.
  • Communication Skills: Exceptional interpersonal skills with the ability to communicate complex information clearly and patiently.
  • Technical Skills: Proficiency with CRM software and a strong comfort level with technology and data entry.
  • Problem-Solving: A proactive mindset with a demonstrated ability to resolve issues under pressure.
  • Empathy: A genuine desire to help people and guide them through significant life transitions.

This is a dynamic role for a results-oriented individual who thrives on direct client interaction

and is motivated by both customer satisfaction and revenue growth.

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