Assistant Team Lead-General Banking Center-General Insurance

5 days ago

Bengaluru, Karnataka, India Mashreq Corporate & Investment Banking Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Ensure basic hygiene and professional standards are maintained across the team.
  • Observe individual performance and conduct regular reviews.
  • Provide constructive feedback and coaching.
  • Assist team members with queries related to general insurance products and processes.
  • Coordinate with providers to resolve product-related issues.
  • Organize product training sessions in coordination with providers.
  • Ensure team members are up to date with product knowledge and process changes.
  • Demonstrate strong interpersonal skills to manage staff effectively.
  • Resolve internal and customer queries with empathy and efficiency.
  • Support staff in handling customer interactions.
  • Ensure high standards of customer service are maintained.
  • Monitor calls and interactions for quality assurance.

Provide coaching and feedback to improve service delivery

  • Deliver monthly sales targets for General Insurance through the Telesales team.
  • Ensure effective utilization of dialer campaigns.

Monitoring calling lists, lead allocation, and customer contact strategies to maximize reach and conversion.

  • Set clear performance goals for agents.
  • Provide structured coaching, monitoring, and feedback to tele sales agents to enhance performance and ensure compliance.
  • Maintain high call quality standards.
  • Ensure full adherence to regulatory and compliance requirements.
  • Analyze sales reports and performance metrics to identify gaps, opportunities, and areas for improvement.
  • Recruit, train, and certify tele sales agents.
  • Build and retain a high-performing team with low attrition.

Refine tele sales approach based on market feedback, customer behavior, and product positioning.

  • Bachelor's degree or postgraduate qualification in a relevant field.
  • Minimum of 5 years of experience in telesales or related roles within the General Insurance industry
  • In-depth understanding of General Insurance products and associated service methodologies.
  • Excellent verbal and written communication skills with the ability to prioritize tasks and meet deadlines.
  • Strong conflict resolution skills with the ability to interact effectively and empathetically with customers.
  • Demonstrates patience, empathy, and a solution-oriented mindset with a focus on driving results.
  • Advanced organizational skills and the ability to manage multiple priorities in a dynamic work environment.
  • Proven ability to work within and lead multidisciplinary teams, especially in culturally diverse environments.

Strong experience in managing teams, including staff development, performance management, and motivation.

  • Sales Manager-Bancassurance-HDFC-Branch Banking

    3 days ago

    Bengaluru, Karnataka, India Bajaj General Insurance Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    ExecutionAnalyze the customer segmentation, sales trends in terms of demographics, geography, characteristics etc. to assess the potential for businessConduct trainings at the branch for all banking partners around regulatory guidelines and products.Plan for activation of branches through R&R activities to increase the penetration in active branches to...

  • Assistant Team Lead-General Banking Center-General Insurance

    3 days ago

    Bengaluru, Karnataka, India Mashreq Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Ensure basic hygiene and professional standards are maintained across the team.Observe individual performance and conduct regular reviews.Provide constructive feedback and coaching.Assist team members with queries related to general insurance products and processes.Coordinate with providers to resolve product-related issues.Organize product training sessions...

  • Finance Manager

    2 weeks ago

    Bengaluru, Karnataka, India Liberty General Insurance Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Finance Manager Description Key ResponsibilityPreparing reply to routine GST notices, show cause notices and appeal against orders Travel for representation in matter of notices received Assistance in GST audits conducted by department Assistance in GST compliances and filing of GST annual return and audit Assistance in GST reconciliation –...

  • Lead generation Team lead

    2 weeks ago

    Bengaluru, Karnataka, India SKILL INTERN Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring – Lead Generation Team LeadWe are looking for a Lead Generation Team Lead to join our growing EduTech company in Bangalore.Location: Bangalore (Work from Office)Work Days: 6 days a weekRoles & Responsibilities:Lead and manage the lead generation team to achieve targets.Strategize and implement effective lead generation campaigns.Track and...

  • Relationship Manager

    2 weeks ago

    Bengaluru, Karnataka, India Zurich Kotak General Insurance Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionZurich Kotak General Insurance Company (India) Limited is a joint venture between Zurich Insurance Group and Kotak Mahindra Bank, established in August 2024. It is a rapidly growing non-life insurance company in India that offers a wide range of products including Motor, Health, and Home insurance. With a focus on leveraging...

  • Lead Generation

    2 weeks ago

    Bengaluru, Karnataka, India QpiAI Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: Lead Generation Associate (Entry-Level)Location:QpiAI [Jakkur , Bengaluru ]About Us:At QPiAI ), we are at the forefront of AI and Quantum Computing solutions,enabling organizations to leverage cutting-edge technology for smarter decisions andmeasurable business outcomes. Our mission is to drive innovation and help businesses adoptAI-driven...

  • ME - Lead Engineer - GA Tooling

    7 days ago

    Bengaluru, Karnataka, India General Motors Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Job DescriptionSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office three times...

  • Lead Generation Specialist

    3 days ago

    Bengaluru, Karnataka, India HireEazy Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Lead Generation SpecialistLocation: Malleshwaram, BengaluruROLES AND RESPONSIBILITIES Ownership of the day-to-day execution of email marketing and lead generation strategy and delivery from lead identification, generation, to test, approvals, and deployment. Generate and build email lists using LinkedIn and other tools. Identify new lead generation...

  • Lead Generation

    4 weeks ago

    Bengaluru, Karnataka, India, Karnataka QpiAI Full time

    Job Title: Lead Generation Associate (Entry-Level)Location:QpiAI [Jakkur , Bengaluru ]About Us:At QPiAI (qpiai.tech), we are at the forefront of AI and Quantum Computing solutions,enabling organizations to leverage cutting-edge technology for smarter decisions andmeasurable business outcomes. Our mission is to drive innovation and help businesses...

  • ME - Lead Engineer - GA Tooling

    1 week ago

    Bengaluru, Karnataka, India General Motors Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Job DescriptionSponsorship:  GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE.  DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.Work Arrangement: This role is categorized as hybrid. This means the successful candidate is expected to report to the office...