Assistant Team Lead-General Banking Center-General Insurance

2 days ago


Bengaluru, Karnataka, India Mashreq Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • Ensure basic hygiene and professional standards are maintained across the team.

  • Observe individual performance and conduct regular reviews.

  • Provide constructive feedback and coaching.

  • Assist team members with queries related to general insurance products and processes.

  • Coordinate with providers to resolve product-related issues.

  • Organize product training sessions in coordination with providers.

  • Ensure team members are up to date with product knowledge and process changes.

  • Demonstrate strong interpersonal skills to manage staff effectively.

  • Resolve internal and customer queries with empathy and efficiency.

  • Support staff in handling customer interactions.

  • Ensure high standards of customer service are maintained.

  • Monitor calls and interactions for quality assurance.

Provide coaching and feedback to improve service delivery



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