Team Member Credit

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

GCC, The Place To Be In Global Commercial Credit we are very excited to present the following job opportunity. This is a very good time to join a fast-growing business sector, work with a great group of colleagues and develop your career. 

Why GCC? GCC has been a growing area within GSG for the last years with the priority to deliver our vision of providing the world's best credit and underwriting experience every day.

The position is primarily responsible for superior enhanced Risk services to our UK Client / BTA and V-payment customer base. Responsibilities include the daily collecting of overdue payments through outbound and inbound calls. It also includes reviewing accounts to ascertain the risk associated, take actions like suspension and spend enablement basis the same.  These will need to be executed with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses.

Key Responsibilities

• Managing the collection of overdue payments on UK Client/BTA and V-payment customer base via outbound and inbound calls and emails.
• Understanding customers financial arrangements and requirements.
• Use strong negotiation and relationship management skills to provide win-win outcomes.
• Use judgmental decision making to drive customer loyalty and growth for the business.
• Make spend enablement decisions based on risk assessment.
• Work to the highest standards with a balanced delivery of both customer experience and shareholder value

• Shift TImings - UK Shift process

  How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• Managing the collection of overdue payments on UK Client and V-payment customer base via outbound and inbound calls and emails.
• Understanding customers financial arrangements and requirements.
• Use strong negotiation and relationship management skills to provide win-win outcomes.
• Use judgmental decision making to drive customer loyalty and growth for the business.
• Make spend enablement decisions based on risk assessment.

• Work to the highest standards with a balanced delivery of both customer experience and shareholder value

Minimum Qualifications

• Strong analytical mindset/problem solving skills
• Strong numeric skills
• Excellent interpersonal, relationship building and communication skills
• Ability to work independently as well as being a team player
• Ability to proactively seek out information
• Negotiation for and managing the collection of overdue payments
• Ability to deal with difficult situations professionally
• Passionate about American Express and customer service

Preferred Qualifications

• BTA Knowledge / CARE/ CSP
• UK Client knowledge
• Must have credit and collections experience
• Worked in telephony environment

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.