Guest Relation Executive

16 hours ago

Coimbatore Racecourse Coimbatore Tamil Nadu, India kG Hospital, Coimbatore Full time ₹ 1,80,000 - ₹ 3,00,000 per year
  • Conduct daily rounds to assigned departments and handover patient details to the respective department secretaries for coordinated care.
  • Visit in-patient wards and outpatient departments (OPD) to assist patients and ensure their needs are addressed promptly and professionally.
  • Coordinate closely with consultants and medical staff to facilitate patient services including admissions, payments, insurance approvals, consent forms, and procedure scheduling.
  • Liaise with various hospital departments such as nursing, laboratory, pharmacy, dietary, linen, housekeeping, electrical & maintenance to ensure seamless patient service delivery.
  • Provide assistance to patients and their attendants throughout their hospital journey, addressing inquiries, resolving concerns, and ensuring a high level of patient satisfaction.
  • Support the discharge process by coordinating with departments to ensure timely discharge summaries, bill clearance, and patient education at the time of discharge.
  • Work in collaboration with the CEO's office and billing department to resolve any billing-related issues from admission to discharge.
  • Ensure regular communication and daily meetings with consultants from assigned departments to gather feedback and resolve service-related issues.
  • Collect and record patient feedback, addressing concerns and escalating where necessary to enhance service quality.
  • Proactively suggest and implement departmental improvements based on feedback and personal observations to enhance the patient experience.
  • Maintain a patient-centric approach by ensuring that all services and interactions are aligned with hospital standards and patient care protocols.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Experience:

  • Guest Relations: 1 year (Required)

Work Location: In person

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