Guest Relation Executive

1 day ago

Rs Puram Coimbatore Tamil Nadu, India Navaratna Delight Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title: Guest Relation Executive

Location: Coimbatore

Company: Navaratna Delight

Position Overview

The Guest Relation Executive is responsible for delivering exceptional guest experiences by ensuring a warm welcome, smooth check-in and check-out, and professional handling of guest concerns. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities

Guest Interaction & Service

  • Welcome guests upon arrival and bid them a warm farewell at departure.
  • Manage check-in and check-out processes efficiently, ensuring minimal delays.
  • Provide information on hotel facilities, local attractions, activities, and services.
  • Handle guest complaints promptly, ensuring effective resolution and guest satisfaction.
  • Assist VIP guests with arrivals, departures, and pre-registration formalities.

Operations & Coordination

  • Maintain updated information on daily room occupancy, rates, promotions, and special offers.
  • Coordinate with housekeeping and other departments to ensure room readiness and guest requirements are met.
  • Oversee allocation of rooms and ensure special requests are fulfilled.
  • Maintain accurate guest records, profiles, and preferences for personalized service.
  • Collect guest feedback during departures and share insights with management.

Administrative & Financial Support

  • Perform basic cashiering duties as required.
  • Manage guest lockers and ensure secure custody of valuables.
  • Maintain proper handovers between shifts for continuity of service.

Compliance & Professional Standards

  • Adhere to hotel policies, brand standards, grooming guidelines, and hygiene protocols.
  • Continuously enhance product knowledge, service techniques, and interpersonal skills.
  • Demonstrate professionalism, integrity, and fairness in dealing with all guests.

Skills & Qualifications

  • Bachelor's degree/Diploma in Hospitality Management or related field (preferred).
  • 1 – 5 years of experience in guest relations/front office operations in hospitality.
  • Strong communication and interpersonal skills; fluency in English (both verbal and written) is essential.
  • Ability to multitask, prioritize, and work effectively in a fast-paced environment.
  • Strong decision-making and problem-solving abilities.
  • Guest service orientation with a positive attitude and outgoing personality.
  • Professional presentation, grooming, and demeanor.
  • Flexible to work in shifts, including mornings, evenings, weekends, holidays, and overnight schedules.

Pre-Requisites

  • Excellent guest interaction and listening skills.
  • Strong organizational and time management skills.
  • Sound decision-making and problem-solving abilities.
  • Leadership and people management skills (advantageous).
  • Ability to work independently as well as in a team environment.

Reporting To: Front Office Manager / Duty Manager

Working Hours: Flexible shift schedule, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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