Guest Relation Executive

14 hours ago

Rs Puram Coimbatore Tamil Nadu, India Navaratna Delight Full time ₹ 1,80,000 - ₹ 3,00,000 per year

Job Title: Guest Relation Executive

Location: Coimbatore

Company: Navaratna Delight

Position Overview

The Guest Relation Executive is responsible for delivering exceptional guest experiences by ensuring a warm welcome, smooth check-in and check-out, and professional handling of guest concerns. This role requires strong interpersonal skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment.

Key Responsibilities

Guest Interaction & Service

  • Welcome guests upon arrival and bid them a warm farewell at departure.
  • Manage check-in and check-out processes efficiently, ensuring minimal delays.
  • Provide information on hotel facilities, local attractions, activities, and services.
  • Handle guest complaints promptly, ensuring effective resolution and guest satisfaction.
  • Assist VIP guests with arrivals, departures, and pre-registration formalities.

Operations & Coordination

  • Maintain updated information on daily room occupancy, rates, promotions, and special offers.
  • Coordinate with housekeeping and other departments to ensure room readiness and guest requirements are met.
  • Oversee allocation of rooms and ensure special requests are fulfilled.
  • Maintain accurate guest records, profiles, and preferences for personalized service.
  • Collect guest feedback during departures and share insights with management.

Administrative & Financial Support

  • Perform basic cashiering duties as required.
  • Manage guest lockers and ensure secure custody of valuables.
  • Maintain proper handovers between shifts for continuity of service.

Compliance & Professional Standards

  • Adhere to hotel policies, brand standards, grooming guidelines, and hygiene protocols.
  • Continuously enhance product knowledge, service techniques, and interpersonal skills.
  • Demonstrate professionalism, integrity, and fairness in dealing with all guests.

Skills & Qualifications

  • Bachelor's degree/Diploma in Hospitality Management or related field (preferred).
  • 1 – 5 years of experience in guest relations/front office operations in hospitality.
  • Strong communication and interpersonal skills; fluency in English (both verbal and written) is essential.
  • Ability to multitask, prioritize, and work effectively in a fast-paced environment.
  • Strong decision-making and problem-solving abilities.
  • Guest service orientation with a positive attitude and outgoing personality.
  • Professional presentation, grooming, and demeanor.
  • Flexible to work in shifts, including mornings, evenings, weekends, holidays, and overnight schedules.

Pre-Requisites

  • Excellent guest interaction and listening skills.
  • Strong organizational and time management skills.
  • Sound decision-making and problem-solving abilities.
  • Leadership and people management skills (advantageous).
  • Ability to work independently as well as in a team environment.

Reporting To: Front Office Manager / Duty Manager

Working Hours: Flexible shift schedule, including weekends and holidays.

Job Types: Full-time, Permanent

Pay: ₹15, ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

  • Guest Relations Executive

    2 weeks ago

    Coimbatore, Tamil Nadu, India JLL Full time

    JLL supports the Whole You, personally and professionally. Guest Relation Executive Work Dynamics What this job involves To be responsible for guest’s first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of...

  • Guest Relation Executive

    5 days ago

    Chennai, Tamil Nadu, India SIMS HOSPITAL Full time

    Greetings from SIMS Hospitals! Looking for Guest Relation Executive who can speak and write Telugu, Tamil & Bengali Pleasing personality Willing to join immediately. Guest Relation Executive will be supporting the Telugu, Tamil & Bengali speaking patients coordinating doctors consultation and appointments and also need to read and explain the consent as...

  • Guest Relation Executive

    5 days ago

    Injambakkam, Chennai, Tamil Nadu, India VGP Heritage Full time

    **Job Summary**: The Guest Relation Executive (GRE) is responsible for ensuring a warm welcome and smooth experience for all guests. The role focuses on providing excellent customer service, handling guest inquiries, resolving complaints efficiently, and maintaining a positive brand image. **Key Responsibilities**: - Greet guests upon arrival with a...

  • Guest Relation Executive

    1 day ago

    Royapettah, Chennai, Tamil Nadu, India GSilver Hotels Full time

    A Guest Relation Executive (GRE) is a customer service role that involves welcoming guests, addressing their needs, and providing assistance. Some responsibilities of a GRE include: - Welcoming guests: Greet guests upon arrival and ensure a personalized experience - Providing information: Offer information about amenities, services, and local attractions -...

  • Guest Relation Executive

    4 days ago

    Injambakkam, Chennai, Tamil Nadu, India Sociall Full time ₹ 22,000 - ₹ 28,000 per year

    Job Summary:The Guest Relation Executive (GRE) is responsible for ensuring a warm welcome and smooth experience for all guests. The role focuses on providing excellent customer service, handling guest inquiries, resolving complaints efficiently, and maintaining a positive brand image.Key Responsibilities:Greet guests upon arrival with a friendly and...

  • Guest Relation Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Cushman & Wakefield Full time

    **Job Title** Guest Relation Executive **Job Description Summary** Handling customer queries and concern, Preparing MIS report to presented to the management. Regular goggle review and coordinate with respective department for closure Handling customer queries and concern, Preparing MIS report to presented to the management. Regular goggle review and...

  • Guest Relations Executive

    2 weeks ago

    Chennai, Tamil Nadu, India JLL Full time

    JLL supports the Whole You, personally and professionally. About JLL **JLL (NYSE**: JLL) is a leading professional services firm that specializes in real estate and investment management. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will...

  • Guest Relations

    5 days ago

    Chennai, Tamil Nadu, India CBRE Full time

    **Guest Relations** **Job ID** - 189087**Posted** - 11-Oct-2024**Role type** - Full-time**Areas of Interest** Facilities Management **Location(s)** Chennai - Tamil Nadu - India - Greeting and welcoming clients and assistance and advice as needed. - Handle reception and all related activities effectively. - Ownership of the Day -to day administration...

  • Guest Relations Executive

    2 weeks ago

    Coimbatore, India Vedanayagam Hospital Full time

    Review arrival lists to welcome guests - Attend to special guests and answer their inquiries - Provide information about amenities, area and venues and promote services - Anticipate guest needs and build rapport with customers - Offer assistance with certain tasks - Address customer complaints and escalate to Guest Relations Managerwhen needed - Record...

  • Guest Relations Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Marriott International, Inc Full time

    **Additional Information** **Job Number**24190182 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Chennai, 564 Anna Salai, Chennai, Tamil Nadu, India, 600018 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to ensure their requests have...