Guest Relations Executive

13 hours ago

Coimbatore, Tamil Nadu, India Leap HR Full time ₹ 1,44,000 - ₹ 1,68,000 per year

1.Welcome guests during check-in and give a fond farewell to guests while checkout.

  1. Handling guest complaints and concerns in an efficient and timely manner.

  2. Overseeing VIP guests, arrivals and departures.

  3. Allocate rooms to all arriving guests.

  4. Maintain up-to-date information on room rates, current promotions, offers and packages.

  5. Coordinate with housekeeping for clearing of rooms.

  6. Collect Guest feedback during guest departure along with his likes and dislikes.

  7. Perform basic cashier activities as and when required.

  8. Maintain guest lockers for safe custody.

  9. Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.

  10. Give proper and complete handover to the next shift.

  11. Follow the property rules and policies laid down by the management.

  12. Adhere to strict staff grooming and hygiene standards.

Job Type: Full-time

Pay: ₹12, ₹14,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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