Store Manager

About US

Cosmos Sports World LLP is a prominent provider of sports goods, including equipment, accessories, apparel, and footwear, serving a diverse range of sports customers from individuals to institutions and clubs. With a strong presence for 22 years in the industry, our establishment in Kozhikode is also an authorised retailer of renowned brands like Adidas, Nike, Yonex, Ashaway. We are dedicated to expanding our business scope, from manufacturing to offering sports infrastructure facilities through our well-equipped research and development wing.

Job Description

Key Responsibilities:

1. Customer Experience & Service Excellence

 Ensure all customers are attended to promptly and provided with accurate, relevant, and

technically sound information about products.

 Maintain a conversion rate of over 90% by driving a culture of outstanding customer

engagement and follow-through.

 Prevent miscommunication about products by ensuring team members are well-trained, and

feedback is collected post-sale by the Customer Experience Department.

 Ensure both CSAT (Offline) and CSAT (Online) scores meet or exceed company standards.

2. Sales & Performance Management

 Execute the sales plan issued by the Management and cascade it effectively to the team.

 Achieve and exceed the following sales KPIs:

o Turnover & Turnover Growth

o Quantity of Units Sold & Qty Growth

o Margin %

o ABQ (Average Bill Quantity)

o ABV (Average Bill Value)

o ASP (Average Selling Price)

 Continuously track team performance and guide them with corrective actions when needed.

 Ensure team is aligned with Head Office strategy and adapt based on real-time store

insights.

3. Cash Handling & Financial Accuracy

 Oversee accurate and secure processing of all transactions including cash, card, UPI, and

digital wallets.

 Ensure compliance with cash handling procedures and maintain accurate records of all

financial transactions.

 Conduct daily reconciliation of sales, credit bills, and payment gateway transactions.

 Implement checks to avoid billing, pricing, and tagging errors; conduct random item and

billing checks.

4. Inventory, Stock Control & Shrinkage Management

 Monitor inventory levels and trends, initiate timely reorders, and prevent stockouts.

 Manage and report product returns, damages, and defective items to avoid financial loss.

 Reduce Shrinkage through active monitoring, auditing, and by enforcing store security

protocols.

 Ensure an efficient Stock Rotation Ratio to maintain freshness and avoid slow-moving

inventory.

 Minimize inventory aging and improve SKU performance across categories.

5. Team Management & Training

 Lead a team comprising Assistant Store Manager, Supervisors, and Sales Executives.

 Provide continuous training on:

o Product knowledge

o Customer interaction and sales techniques

o SOPs, store etiquette, complaint handling

o Relationship management and operational discipline

 Ensure team members adhere to company policies and report regularly on their daily tasks

and performance.

 Promote Diversity & Inclusion by maintaining a balanced and respectful team culture.

6. Visual Merchandising & Store Standards

 Implement compelling visual merchandising strategies to improve footfall and drive sales.

 Create attractive displays, especially on mannequins and storefronts, aligning with campaign

themes.

 Maintain the cleanliness, hygiene, and overall brand image of the store, both inside and

outside.

7. Community Engagement & Brand Building

 Drive engagement with the local community by increasing:

o No. of Community Members

o No. of Schools Connected

o No. of Affiliations in Private Partnerships (PP) & Retail Sponsorships (RS)

 Organize or participate in community-driven sports activities, educational tie-ups, and brand

events.

 Encourage customer loyalty through newsletters, feedback programs, and social media

interaction.

8. Team Coordination & Reporting

 Conduct daily, weekly, and monthly team meetings to:

o Review sales and operational performance

o Discuss challenges and areas of improvement

o Ensure timely implementation of strategic decisions and feedback

 Submit comprehensive reports on KPI progress, stock status, team productivity, and action plans

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Ability to commute/relocate:

• Kollam, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years of experience do you have in retail Sales?
• How many years of experience do you have in Team Management?

Work Location: In person