Key Account Manager

Job Description

Summary

The Account Manager will be responsible for managing key client accounts in the French-speaking Belux community within the diagnostic/pharmaceutical segment. This individual will drive sales growth, build strong relationships with clients, and identify opportunities to expand product offerings and maximize revenue. The Account Manager will serve as the primary point of contact for clients, understanding their needs and objectives to deliver tailored solutions and exceptional service.

Roles and Responsibilities Client Relationship Management:

• Understand the holistic hospital environment and customer segmentation to enable effective overall customer relationship.
• Own, manage, and nurture existing relationships with customers including opportunities to grow share.
• Understand client needs, objectives, and challenges, and proactively address them to ensure client satisfaction and retention.
• Serve as the primary point of contact for clients, coordinating communication and managing expectations effectively.
• Drive effective balance of face-to-face vs digital customer meetings.
• Support effective medical education programs and congress programs.
• Triage customer queries to relevant teams within a matrixed environment.
• Stay informed about industry trends, market dynamics, and competitor activities within the pharmaceutical sector.

Sales Forecasting and Revenue Generation:

• Pipeline forecast and demand planning being sure to negotiate prices within the range specified by the GM.
• Develop and execute strategic territory plans to achieve revenue targets and drive business growth.
• Define and review annual account plans and ensure disciplined execution against these plans.
• Prepare accurate sales forecasts and reports, analyzing sales data and trends to identify opportunities and risks.
• Create and follow up on new customer leads (including procurement and hospital management).
• Negotiate contracts, pricing, and terms with clients to maximize profitability while maintaining client satisfaction. Partner with contract shared service throughout the contract/tender process.
• Utilize tools and software to track sales activities, manage client interactions, and maintain up-to-date records. Deployment of relevant tools. For example, use Salesforce and Vistex (Contract Pricing and Contract Lifecycle Management) to support and enable successful commercial activity.

Key Requirements

• Proven experience in pharmaceutical sales or account management, with a track record of achieving sales targets and building strong client relationships.
• Deep understanding of the pharmaceutical industry, including knowledge of drug development, regulatory requirements, and market dynamics.
• Excellent communication, negotiation, and presentation skills, with the ability to effectively influence and persuade clients.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Fluent in French, English, and a solid understanding of Dutch is beneficial for integration within the Benelux sales team.

GE Healthcare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications, and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health - digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems, and researchers around the world. Our Pharmaceutical Diagnostics (PDx) business is the number one global supplier of contrast media and molecular imaging agents used to enhance medical imaging exams. Used throughout all major disease area diagnostic and treatment pathways, PDx products support four patients every second around the world.

Additional Information

• Relocation Assistance Provided: No
• Locations - Location: Diegem, Flemish Brabant, Belgium, 1831

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