Administrative Executive

6 days ago

Mumbai, Maharashtra, India Mudita Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description: Operations & Admin Executive

Location:

Bangur Nagar, Goregaon West, Mumbai (Work from Office)

Experience:

1-2 years

Joining:

Immediate / Within 10 days

Laptop:

Must have their own

Work Timings:

1:00 PM – 10:00 PM IST, 6 days working

About Mudita

Mudita is a dynamic
EdTech company

committed to equipping individuals with future-ready skills. Our platform hosts
live online workshops, coaching sessions, and training programs

, making seamless backend coordination essential. We are looking for an
Operations & Client Engagement Executive

to manage
client interactions, ensure high attendance rates, and streamline operational processes

for our live sessions.

Key Responsibilities:


Client Engagement & Follow-Ups:

  • Ensure
    clients attend scheduled Zoom sessions

by sending reminders and follow-ups.
- Communicate with clients via
WhatsApp, emails, and calls

to confirm attendance.
- Address queries and assist clients in accessing scheduled sessions.


Live Session Coordination & Support:

  • Set up Zoom links, manage breakout rooms, and monitor live sessions.
  • Ensure
    smooth execution of online workshops and training sessions

.
- Track attendance, maintain client engagement reports, and update internal databases.


Backend Operations & Documentation:

  • Maintain an
    attendance and engagement tracking system

.
- Support administrative tasks such as
scheduling, reporting, and coordination

.
- Work with different teams to enhance the efficiency of client interactions.


Process Improvement & Communication:

  • Identify and implement
    strategies to improve client engagement and attendance

.
- Coordinate with trainers and internal teams for
seamless workflow execution

.
- Provide feedback on client concerns and recommend process improvements.

Requirements:


1-2 years of experience

in operations, customer support, or coordination roles.


Good verbal & written communication skills

(English & Hindi preferred).


Ability to handle multiple clients and follow up for attendance effectively

.


Experience working with Zoom, Google Sheets, and CRM tools is a plus

.

Must be
located near Bangur Nagar, Goregaon West, Mumbai

or willing to commute.


Own laptop is mandatory

.


Work from Office (WFO) role

– No remote work option.

Why Join Us?

Be part of a
fast-growing EdTech company

and gain valuable industry experience.

Develop
client management, coordination, and communication skills

.

Work in an
energetic and engaging environment

with career growth opportunities.

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