General Manager

4 days ago

Gurgaon, Haryana, India Gigmo Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About Gigmo Solutions Pvt. Ltd. 

 Gigmo Solutions Pvt. Ltd is a young early-stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers. 

Designation: General Manager

Work Location/Shift Timings – Sec 54, Gurgaon, Work from office (Monday to Friday), 9:30 AM to 6:30 PM. 

Hardware Pre- requisites: Candidates must have their Own laptop. (Hardware Pre-requisites: laptop (8GB RAM), windows 10/11 OS, internet speed- minimum 30 Mbps- Download and Upload both) 

Company Website-

Role Summary:
The General Manager is a key leadership role responsible for driving operational excellence, fostering innovation, and ensuring alignment of various functions with the strategic goals of the organization. This role demands a dynamic, results-oriented individual with strong leadership, analytical, and business acumen, capable of operating effectively in a fast-paced and evolving environment.

Key Responsibilities:

  • Collaborate with senior management to formulate and implement strategies and policies that align with the organization's objectives.
  • Design, implement, and monitor effective processes and operational standards to drive efficiency and service excellence.
  • Work closely with teams at all levels, influencing and negotiating on significant matters to support organizational goals.
  • Manage and lead complex and critical changes, ensuring minimal disruption and effective stakeholder communication.
  • Identify areas for continuous service improvement and proactively drive improvement initiatives.
  • Communicate potential risks, challenges, and dependencies to stakeholders in a timely and transparent manner.
  • Oversee performance management, career development, and retention strategies for team members to foster engagement and long-term growth.
  • Promote a culture of innovation and transformation, identifying opportunities to optimize internal support processes and enhance overall effectiveness.

Key Competencies:

Strong leadership and people management skills

Excellent analytical, negotiation, and decision-making abilities

High degree of process orientation and strategic thinking

Proven ability to work proactively and independently in high-pressure environments

Strong communication and interpersonal skills with the ability to influence across levels
 

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