ORM Executive
2 weeks ago
Key Responsibilities
- Conduct post-purchase calls to customers to gather Customer Satisfaction (CSAT) feedback and ensure a seamless after-sales experience.
- Record and analyze feedback, sharing insights with sales and operations teams to enhance service quality.
- Manage Instagram queries (DMs & comments), ensuring prompt, brand-aligned, and empathetic responses.
- Maintain a structured feedback log for continuous service improvement.
- Escalate issues or concerns to relevant teams for quick resolution while keeping the customer informed.
- Monitor brand mentions, comments, and customer interactions on social media platforms to safeguard brand reputation.
- Support the online sales and marketing team by highlighting recurring queries, FAQs, and potential leads from Instagram.
Experience
- Fluent in English, Humble tone,
- Fresher will also work.
Job Type: Full-time
Pay: ₹15, ₹22,000.00 per month
Application Question(s):
- Are you fluently in English?
- What is your current salary?
Work Location: In person
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