
Ticketing B2C
16 hours ago
We are looking for a detail-oriented and customer-focused B2C Ticketing Executive to manage ticket booking, modifications, and customer queries for individual clients. The ideal candidate should have at least 1 year of experience in handling B2C ticketing, preferably in the travel, airline, or events sector.
Key Responsibilities:
- Handle end-to-end ticket booking (domestic/international) for individual (B2C) clients.
- Process changes, cancellations, and reissuance of tickets as per client requests.
- Provide accurate fare quotations, availability, and itinerary planning.
- Coordinate with airlines, GDS systems (Amadeus, Galileo, Sabre, etc.), or event ticketing platforms.
- Ensure timely delivery of tickets and confirmations to customers.
- Handle customer queries via calls, emails, and chat with professionalism and clarity.
- Maintain updated records of all bookings and communications.
- Resolve post-sale issues such as refunds or reschedules.
- Stay informed about industry trends, airline policies, and promotional fares.
Key Requirements:
- Experience: Minimum 1 year of experience in B2C ticketing (travel, airline, or event sector).
- Education: Graduate or Diploma in Travel & Tourism / Hospitality / related field.
- Proficiency in any GDS (Amadeus, Sabre, Galileo) or ticketing platforms.
- Strong customer service and communication skills.
- Basic computer skill
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Language:
- English (Preferred)
Work Location: In person
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