Ticketing B2C

6 days ago

Kolkata, West Bengal, India AROOHA HOLIDAYS Full time ₹ 80,000 - ₹ 1,20,000 per year

We are looking for a detail-oriented and customer-focused B2C Ticketing Executive to manage ticket booking, modifications, and customer queries for individual clients. The ideal candidate should have at least 1 year of experience in handling B2C ticketing, preferably in the travel, airline, or events sector.

Key Responsibilities:

  • Handle end-to-end ticket booking (domestic/international) for individual (B2C) clients.
  • Process changes, cancellations, and reissuance of tickets as per client requests.
  • Provide accurate fare quotations, availability, and itinerary planning.
  • Coordinate with airlines, GDS systems (Amadeus, Galileo, Sabre, etc.), or event ticketing platforms.
  • Ensure timely delivery of tickets and confirmations to customers.
  • Handle customer queries via calls, emails, and chat with professionalism and clarity.
  • Maintain updated records of all bookings and communications.
  • Resolve post-sale issues such as refunds or reschedules.
  • Stay informed about industry trends, airline policies, and promotional fares.

Key Requirements:

  • Experience: Minimum 1 year of experience in B2C ticketing (travel, airline, or event sector).
  • Education: Graduate or Diploma in Travel & Tourism / Hospitality / related field.
  • Proficiency in any GDS (Amadeus, Sabre, Galileo) or ticketing platforms.
  • Strong customer service and communication skills.
  • Basic computer skill

Job Types: Full-time, Permanent

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

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