International BPO- Excellent communication
4 days ago
Job Summary:
We are seeking a dedicated and empathetic Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through excellent service.
Key Responsibilities:
- Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.
- Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
- Maintain detailed records of customer interactions, transactions, comments, and complaints.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Collaborate with internal departments to address customer concerns and improve service delivery.
- Stay updated on product knowledge and company policies to provide accurate information.
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.
Qualifications:
- High school diploma or equivalent; a bachelor's degree is a plus.
- Proven experience in a customer service or support role.
- Excellent communication and interpersonal skills.
- Ability to remain calm and patient when dealing with difficult customers.
- Proficiency in using CRM systems and Microsoft Office Suite.
- Strong problem-solving skills and attention to detail.
Job Types: Full-time, Permanent, Fresher
Pay: ₹15, ₹22,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
-
BPO Executive- International
4 days ago
Mohali, Punjab, India 2aSquare Infotech Studios Private Limited Full timeJob Title: International BPO Executive – Sales & Lead GenerationJob Description:We are hiring International BPO Executives for our Sales and Lead Generation process. The role involves connecting with US clients, pitching products and services, generating qualified leads through cold calling, and achieving sales targets in a fast-paced, voice-based...
-
International BPO
3 days ago
Mohali, Punjab, India Know your yoga Full timeWe are hiring Customer Sales Representatives for the U.S process. It's an International BPO jobSkills required -Candidates should be completed 12th/Graduation at least.Customer handling & customer satisfaction is priority.Candidate should be excellent in the English speaking.- Candidate should be ready to work in the night shift or in rotation as per the...
-
BPO Recruiter
2 weeks ago
Mohali, Punjab, India ManpowerGroup Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJOB DESCRIPTIONWhat we are looking for-End-to-End Recruitment: Manage the full-cycle hiring process, from sourcing to onboarding, for BPO roles such as customer support, telesales, and technical support.Sourcing & Screening: Identify potential candidates through job portals, social media, referrals, and direct sourcing methods.Candidate Assessment: Conduct...
-
WFM Executive – BPO Operations
2 weeks ago
Mohali, Punjab, India Ditinus Technology Private Ltd. Full time ₹ 4,00,000 - ₹ 8,00,000 per yearWe are looking for a proactive and detail-orientedWorkforce Management (WFM) Executiveto join our BPO Operations team. The ideal candidate will have prior experience inBPO workforce planning, scheduling, and real-time management, with an added advantage for those who have handledtravel industry processes.You will play a key role in ensuring staffing...
-
Recruiter( BPO
2 weeks ago
Mohali, Punjab, India Lakhera Global Services Pvt Ltd Full timeJob Description:We are looking for a dedicated and proactive Recruiter to join our HR team. The ideal candidate should have hands-on experience in end-to-end recruitment, including BPO/KPO hiring, IT & Non-IT roles, and bulk hiring. The candidate should be proficient in sourcing, screening, conducting initial HR rounds, and coordinating interviews and...
-
BPO Callers
2 weeks ago
Mohali, Punjab, India Zouma Full timeUK BPO CallerLocation: MohaliShift Timing: UK Shift (Monday–Friday)Working Days: 5 Days a Week + 2 Alternate SaturdaysAbout the Role:We are looking for energetic and confident professionals to join our UK Logistics calling team. The ideal candidate should possess excellent communication skills, a clear and confident voice, and the ability to handle client...
-
International Customer Support
6 days ago
Mohali, Punjab, India cresta Kans Full timeJob Title: International Customer Support Executive (Voice Process)Location: MohaliExperience Required: Minimum 1 year (International Voice – Core BPO)Gender Preference: FemaleWorking Days: 5.5 days a weekJob Description:We are hiring experienced International Customer Support Executives with strong communication skills and hands-on experience in...
-
IT Executive – BPO Industry
4 days ago
Mohali, Punjab, India PCM worldwide flights pvt. ltd. Full timeHiring: IT Executive – BPO IndustryMohali (On-site)Salary: ₹25,000 – ₹35,000Full-Time | PermanentPCM Worldwide Flights Pvt. Ltd. is looking for an IT Executive with 1–3 years of experience to manage IT support and technical operations in a BPO environment.Key Responsibilities:Desktop/laptop troubleshootingNetwork management (LAN/WAN, routers,...
-
Human Resource Intern
1 week ago
Mohali, Punjab, India Aneja's Training & Placement Services Full timeWe are hiring Hr Interns for Bulk Bpo Hiring for Pan indiaCalling CandiatesTaking InterviewsScreening and Shortlisting CandidatesConducting Face to Face InterviewsConducting Online Interviews for Customer Care Hiring for Domestic Bpo and International Call Center hiringWalkin InterviewsAneja Business GroupSCF 19 , Top Floor , Phase 11 , Mohali
-
Human Resources Recruiter for BPO Industry
10 hours ago
Mohali, Punjab, India Alar Solutions LLP Full timeJob Title: HR Recruiter (Remote) – BPO & Business Development HiringJob Type: Full-Time / Part-TimeWork Location: Remote (Work From Home)Salary: Up to ₹1,50,000 per month (Performance-based)About the RoleWe are looking for a dynamic and results-driven HR Recruiter to manage end-to-end hiring for BPO, Sales, and Business Development positions for multiple...