International BPO- Excellent communication

2 weeks ago

Mohali, Punjab, India 3D Solutions LLC Full time ₹ 2,64,000 per year

Job Summary:

We are seeking a dedicated and empathetic Customer Care Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a high level of customer satisfaction through excellent service.

Key Responsibilities:

  • Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.
  • Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Follow up with customers to ensure their issues are resolved to their satisfaction.
  • Collaborate with internal departments to address customer concerns and improve service delivery.
  • Stay updated on product knowledge and company policies to provide accurate information.
  • Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores.

Qualifications:

  • High school diploma or equivalent; a bachelor's degree is a plus.
  • Proven experience in a customer service or support role.
  • Excellent communication and interpersonal skills.
  • Ability to remain calm and patient when dealing with difficult customers.
  • Proficiency in using CRM systems and Microsoft Office Suite.
  • Strong problem-solving skills and attention to detail.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹22,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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