Professional Services Associate
2 weeks ago
Job Summary
Provides first line of support and problem resolution for selected products and services.
Job Requirements
- Answering inbound customer service calls. Providing entry-level troubleshooting and redirecting phone calls when appropriate.
- Identifying order issues and determining appropriate course of action for effective resolution.
- Obtaining initial loss information from customers and beginning claims processing.
- Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
Education
Typically requires no previous professional experience.
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