Customer Service Associate CSA

4 hours ago

Bengaluru, Karnataka, India Anther Human Resource Solutions Full time ₹ 3,00,000 - ₹ 4,50,000 per year


Job Description:
We are currently hiring for the position or Officer – Associate Services ( Inbound Calls)
 
The Associate Services officer position supports the Organizations' Vision, Mission, and Values through excellent and professional customer service by assisting frontline officers and Associates with all business inquiries.
The position is responsible for accepting inbound calls from agents and Associates. The associate Services Officer is also responsible for making outbound calls to assist with the completion of incoming calls.
Handles Customer calls and takes full ownership of inquiries through troubleshooting, researching, and providing proper resolution to customers. Supports the Organizations philosophy by promoting new products, sales tools, and marketing campaigns. Possesses excellent knowledge of Organization marketing plan, product information, and Sales and Communication information.

• 0 – 2 years of customer services experience

• Strong customer quality and results orientation skills

• Managing large amounts of inbound and outbound calls in a timely manner

• Identifying customers' needs, clarifying information, researching every issue, and providing solutions

• Build sustainable relationships and engage customers by taking the extra mile
 
Interested eligible candidates can share their updated resumes

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