Professional Services Associate

2 weeks ago


Bengaluru, Karnataka, India NetApp, Inc. Full time ₹ 15,00,000 - ₹ 28,00,000 per year
Job Summary
Provides first line of support and problem resolution for selected products and services. Job Requirements
  • Answering inbound customer service calls. Providing entry-level troubleshooting and redirecting phone calls when appropriate.
  • Identifying order issues and determining appropriate course of action for effective resolution.
  • Obtaining initial loss information from customers and beginning claims processing.
  • Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.
Education
Typically requires no previous professional experience.


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