Senior Travel Consultant/Team Leader/ Sales Manager

4 days ago

Janakpuri, Delhi, India World Best Travel Full time US$ 40,000 - US$ 80,000 per year

Position Overview

The Senior Travel Consultant / Team Leader / Travel Manager is responsible for overseeing and managing travel operations, delivering exceptional customer service, guiding the sales team, and ensuring smooth handling of bookings from enquiry to completion. This role combines strong product knowledge, leadership abilities, and operational skills to maximize revenue, maintain service standards, and support the team's growth.

Key Responsibilities:

Client Consultation:
Understand client requirements and provide tailor-made travel solutions.

Booking & Ticketing:
Arrange flights, hotels, transfers, car hire, and travel insurance using GDS systems like Amadeus, Galileo, or Sabre.

Fare Construction:
Apply knowledge of fare rules, discounts, consolidator fares, and best deals, especially for complex itineraries.

Upselling & Cross-Selling:
Maximize revenue through the sale of travel extras (upgrades, tours, insurance).

Customer Support:
Handle pre- and post-booking queries and complaints professionally.

Team Supervision:
Guide and support junior consultants, ensuring best practices and quality standards.

Supplier Coordination:
Communicate and negotiate with airlines, tour operators, and DMCs for group bookings or special arrangements.

Administrative Duties:
Maintain accurate booking records, issue invoices, handle payments, and monitor outstanding balances.

Compliance:
Ensure adherence to industry regulations, data privacy laws, and internal policies.

Required Skills and Qualifications:

Experience: Minimum 0–5 years in a travel consultancy or agency role, with international travel exposure.

Systems Knowledge:
Proficiency in GDS (Amadeus, Galileo, or Sabre).

Sales Acumen:
Strong knowledge of travel products, promotions, and sales strategies.

Customer Focused:
Excellent interpersonal and communication skills.

Attention to Detail:
Strong organizational and multitasking abilities.

Geographic Knowledge:
Good understanding of destinations, visa requirements, and travel advisories.

IT Skills:
Competence in Microsoft Office, CRM systems, and booking platforms.

Languages:
Fluency in English is essential; knowledge of additional languages is a plus.

Salary & Benefits:

Salary: As per company standards

Benefits: include performance-based incentives,

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