Lead - IT Operations & Infrastructure

3 days ago


Mumbai, Maharashtra, India Tata Communications Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Weare seeking a motivated and detail-oriented Helpdesk Lead (IT Support Team) toprovide managed first-line support across Active Directory (AD), DNS, DHCP,Microsoft 365, MS Intune, and other IT infrastructure services.

1 IncidentManagement & Troubleshooting:

Provide first-level troubleshooting and resolution for issues related to AD, DNS, DHCP, and Microsoft 365. Address user access issues, application errors, and system connectivityconcerns.

2Active Directory (AD):

Manage user accounts, password resets, and group policies. Perform account lockout analysis and role-based access management.

3DNS & DHCP Management:

Address DNS and DHCP-related configuration and connectivity issues. Monitor IP address assignments and ensure accurate DNS entries.

4Microsoft 365 Support:

Troubleshoot issues with Outlook, Teams, SharePoint, and OneDrive. Perform basic license management and escalate advanced issues.

5MS Intune:

Support device enrolment and basic troubleshooting for managed devices. Address compliance policy violations and assist users with Intune

6.BasicNetwork & Security Knowledge:

Understand network basics (IP, subnets, firewalls, and routing). Support basic VAPT-related tasks, such as gathering data for vulnerabilityscans and addressing common vulnerabilities with guidance.

7ITIL Processes:

Follow ITIL best practices for incident, request, and change management. Log, prioritize, and escalate tickets as required.8 General Support: Respond to user queries via email, phone, or ticketing systems.

Escalate unresolved issues to L2 or L3 support teams when necessary.



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