
Looking for Business development execuive_ 0- 1 Year
2 weeks ago
Hi All,
we are looking for Business development Executive.
Exp: 6 months - 1 year
Location: Kochi
Roles & Responsibilities:
Lead generation and qualification
Value Articulation
Upsell/Cross-sell ratio
Customer retention rate
Product adoption
Daily five BOs meeting
First contact resolution (FCR) rate
Escalation rate
Support ticket closure rate
Average time to resolve (ATR)
Customer retention rate
Skills & Ability
- Time to respond to customer inquiries 2. Resolution time for complex issues 3. Number of customer interactions handled 4. Support ticket volume reduction 5. Knowledge base utilization
Job Type: Full-time
Work Location: In person
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