Customer Success Manager

4 days ago

Bengaluru, Karnataka, India Reo Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Reo. Dev is a modern revenue stack for developer-focused companies. We help Developer Tool companies identify which Engineering Teams have an Urgent need for their product and the highest likelihood of conversion. We capture and analyse a wide array of developer activity data from Github, Docs, Docker Installs, Communities, other dev-specific sources and convert them to sales signals. Our customers include CROs, VP Sales, VP Marketing, AE, SDR teams and Marketing teams of Devtool companies.

Responsibilities

  • Owning customer/ account onboarding and setup.
  • Working with them to understand their goals and explain how the product helps them in achieving these goals.
  • Acting as a product consultant, guiding them with settings and implementations that will be needed for them to achieve their goals.
  • Being the key channel of customer feedback. Liaison with various teams to see that customers are able to get the desired output.
  • Own expansion revenue from your accounts.
  • Own relationships with customers and buyers in the account.
  • Advise them on the right product packages and upgrades they might need in their growth journeys.
  • Spearhead product adoption within the customer enterprise.

Requirements
This is a critical role in a fast-scaling environment. We are looking at ambitious Account Managers / CS reps with experience in early-stage companies. Few qualities will be preferred, however:

  • Past experience of working in early SaaS startups (2-3 years).
  • Past VC/ Management Consulting Experience (3-4 years).
  • Past experience of being in a client-facing role.
  • Past experience of managing US-based accounts.
  • Tier 1/2 institutes.

What qualities do we look for in our team members?
While There Is No Stencil For The Type Of People We Like, There Are a Few Traits That Might Make Reo. Dev Is a Better Fit For You. Reo. Dev Might Be a Good Fit If You

  • Work hard, hands-on and want to grow really fast.
  • Care about your work a great deal, find it highly unsettling if the quality of work is even slightly sub-par.
  • Execute fast.
  • Are hands-on (we will not have elaborate reporting structures for the foreseeable future and hopefully ever).
  • Are some people like to work with, low on ego, high on humility?
  • Have the ability to fail, learn and keep trying till you win.
  • Start-ups are tough, and we will not get everything right the first time.
  • Have a longish view of your career growth and not optimising for the next 1-2 years.

This job was posted by Sivakanth Shiv from Reo.Dev.

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Info Edge Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the RoleWe are looking for a Customer Success Manager (CSM) to own and grow relationships with customers using our cutting-edge assessment platform. As the key post-sales point of contact, you will ensure a seamless onboarding experience, drive platform adoption, deliver measurable value, and act as a trusted advisor to customers. You will also partner...

  • Customer Success Manager

    6 days ago

    Bengaluru, Karnataka, India SkanAI Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    As a Customer Success Manager, you will be responsible to manage the full life cycle of customer journey resulting in customer satisfaction, revenues, and profitability goals. In this role, you will build trusted advisor relationships with your clients through deep understanding of their problems, demonstrable product and business process knowledge, highest...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Richpanel Full time ₹ 10,00,000 - ₹ 12,00,000 per year

    *Quick Highlights*Role: Own end-to-end success for a portfolio of high-value customers at Richpanel, an AI-first customer service platform disrupting the $400B BPO market. Help e-commerce brands automate customer support, reduce costs, and deliver effortless CX at scale.Reports to: Head of Customer SuccessStage: Team of 25. Primarily based in Bangalore,...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Intelli Search Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities:Build and maintain strong, long-term relationships with key customers, acting as a trusted business advisor.Partner with Sales and Account Management teams to drive upsell, cross-sell, and renewal opportunities.Understand customer business objectives and align company solutions to help them achieve measurable success.Lead Quarterly...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Trantor Software Pvt. Ltd Full time ₹ 24,000 - ₹ 13,28,000 per year

    Role: Customer Success ManagerExperience: 6+ YearsLocation: Mumbai / BangaloreYour Impact:Preferably someone from a little bit of Tech background who worked with Enterprise customersOpen to profiles like Support account manager, Service Delivery Manager or Customer facing Project manager.8+ years of customer-facing sales and/or service delivery rolesPast...

  • Customer Success Manager

    4 days ago

    Bengaluru, Karnataka, India Richpanel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the jobRichpanel is an AI-first customer service platform disrupting the $400B BPO market. By automating customer support and enabling brands to deliver effortless CX at scale, Richpanel helps e-commerce businesses reduce costs, increase automation, and grow sustainably.We're headquartered in Bangalore with a global customer base of 2,000+ brands....

  • Customer Success Manager

    9 seconds ago

    Bengaluru, Karnataka, India Sira Enterprises Bangalore Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Success ManagerDepartment: Customer Success / Client RelationsExperience Level: 4 to 6 yearsLocation: Bangalore, IndiaJob SummaryWe are seeking a proactive and analytical Customer Success Manager to manage client relationships, drive product adoption, and ensure customer satisfaction.The ideal candidate will have strong experience in SaaS...

  • Customer Success Manager

    1 week ago

    Bengaluru, Karnataka, India Rawalwaisa Textile Industries Pvt. Ltd (Surat) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Customer Success ManagerRole OverviewThe Customer Success Manager will oversee the entire customer satisfaction lifecycle, including onboarding, support, feedback, loyalty, and retention. This role is responsible for designing and implementing structured customer engagement frameworks, building high-performing support systems, and leveraging analytics to...

  • Customer Success Manager

    2 weeks ago

    Bengaluru, Karnataka, India Tars Full time

    Tars is seeking a highly motivated Customer Success Manager to join our CS Team and leverage your experience to drive value in our existing customer accounts.What will you be doing?Onboarding and implementation: As part of a customer success team you will be responsible for helping customers implement the solution with the help of our solutions team.Liaise...

  • Customer Success Manager

    7 days ago

    Bengaluru, Karnataka, India WATI Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect...