Telecaller For medical

2 weeks ago


Gurgaon, Haryana, India Neelkanth Hospital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

R

ey Responsibilities:

  • Handle incoming calls and respond to patient queries professionally and courteously.
  • Make outbound calls to follow up on leads, patient inquiries, or feedback.
  • Schedule appointments and coordinate with doctors, counselors, and other departments.
  • Maintain and update patient databases, call records, and follow-up details.
  • Provide information about IVF treatments, services, and packages (training will be provided).
  • Coordinate between marketing and front office teams for patient conversion and support.
  • Handle patient feedback and escalate complex queries to the concerned department.
  • Ensure confidentiality and sensitivity while dealing with patient information.
  • Assist in telemarketing campaigns and promotional follow-up calls.
  • Maintain call targets, conversion rates, and daily reporting as per organizational standards.

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