Sales & Support Executive

4 days ago

Cochin, Kerala, India Timehouse Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Job Summary:

We are looking for a dynamic and customer-focused Sales Executive to join our B2C sales team in Kochi. This role requires handling inbound and outbound leads, managing multiple communication channels, and consistently driving conversions. You will coordinate closely with marketing, support, and operations teams to maximize sales performance and deliver an exceptional customer experience.

Language Skills

  • Strong proficiency in English (spoken & written)
  • Arabic speaking is a plus

Roles & Responsibilities

Sales & Lead Handling

  • Manage inbound leads through calls, emails, WhatsApp, website chat, and social media (Instagram & Facebook DMs).
  • Make outbound calls to all assigned leads and follow up until closure.
  • Achieve monthly sales targets and maintain strong conversion ratios.
  • Maintain real-time lead updates in CRM, ensuring accurate tracking and status changes.

Customer Interaction & Service

  • Provide detailed information on watch models, pricing, offers, and availability.
  • Identify opportunities for upselling and cross-selling based on customer preferences.
  • Handle support tickets across any channel (email, chat, WhatsApp, calls) when assigned.
  • Coordinate with warehouse/stores for urgent deliveries or store visits.

Digital Communication & Campaign Support

  • Handle replies on Instagram and Facebook DMs, comments, and inquiries.
  • Assist in WhatsApp and email campaigns when required (training will be provided).
  • Ensure timely responses across all communication platforms.

Reporting & Documentation

  • Maintain daily and weekly reports covering:
  • Lead status
  • Conversions
  • Outbound call logs
  • Chat/DM volumes
  • Ticket updates
  • Campaign responses
  • Highlight issues, customer objections, and improvement opportunities.

Other Responsibilities

  • Participate in product and process training sessions regularly.
  • Support rotational shift operations, including night shifts if required.

Requirements

  • Excellent English communication skills; Arabic proficiency preferred.
  • Strong interpersonal and customer engagement skills.
  • Ability to multitask across calls, chats, emails, and CRM with high accuracy.
  • Experience in B2C inbound/outbound sales (2–5 years preferred).
  • Familiarity with eCommerce sales funnels and digital communication.
  • Comfortable working in rotational shifts, including 24/7 support structure.
  • Strong reporting and documentation discipline.

Job Type: Full-time

Work Location: In person

  • Digital Marketing Manager

    4 hours ago

    Cochin, Kerala, India Marketing as Sales support Full time ₹ 3,500 - ₹ 5,400 per year

    About the RoleThis role requires full ownership of the digital marketing function, strategy, delivery, team performance, client direction, quality control, and operational stability. You must understand the work deeply enough to guide the team, solve problems, and ensure consistent, high-quality output across all clients. This position is for someone who is...

  • Credit Card Sales Executive

    1 week ago

    Cochin, Kerala, India Credit Card Executive Full time ₹ 2,04,000 - ₹ 2,64,000 per year

    Role : Credit card BDE, Sr. BDESalary : 17k to 22k (in-hand)Perks : upto 35000/-Required Credit Executive sourcing credit cards of a popular bank*. High communication and selling skills required.RequirementsEducation: Degree or moreExperience: min. 1 yr , freshers can also applyAvailable locations : across 14 districtsIf you are ready to work inside bank...

  • Sales Support Executive

    2 weeks ago

    Cochin, Kerala, India dec72ea3-efc0-48e8-b9c2-2206b2082e8b Full time ₹ 1,80,000 - ₹ 2,20,000 per year

    Role SummaryWe are seeking a proactive and customer-focused Sales & Supportive Executive to join our team at Zamorin Decorate Pvt Ltd. The ideal candidate will play a key role in managing customer inquiries, supporting the sales process, and ensuring excellent service delivery. This role combines customer engagement, system support, and sales administration...

  • Performance Marketer Trainee, Facebook, Google, LinkedIn Ads

    2 weeks ago

    Cochin, Kerala, India Marketing as Sales support Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Do you know what really moves a customer to click 'buy'?Company DescriptionMaSsis a digital marketing agency built on programmatic growth strategies. We align marketing with sales objectives to drive measurable, sustainable expansion. Using data-driven insights and continuous optimization, we help businesses grow while they focus on what they do best. For...

  • Customer Support Executive Cum Sales Executive

    3 days ago

    Cochin, Kerala, India Hopezen International Private Ltd Full time ₹ 1,92,000 - ₹ 2,40,000 per year

    Job Title: Customer Support Executive cum Sales ExecutiveIndustry: Plywood / Building MaterialsLocation: PalarivattomExperience: 1–3 years preferred (plywood/building materials experience is an added advantage)Job Description:We are looking for a proactive and customer-friendly Customer Support Executive cum Sales Executive to handle customer inquiries,...

  • Content/ Copywriting

    2 days ago

    Cochin, Kerala, India Marketing as Sales support Full time ₹ 40,000 - ₹ 1,20,000 per year

    This role is for individuals who want to build a long-term career in content, copywriting, and marketing. You will learn how writing drives visibility, engagement, and conversions—not just produce text. This role suits candidates who are curious, adaptable, and committed to continuous improvement. About MaSsMaSs is built on one core belief: marketing...

  • Sales Support Executive

    2 weeks ago

    Cochin, Kerala, India VOYON Technology Services Pvt Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Key Responsibilities :Lead GenerationIdentify and generate new leads through cold calling, email outreach, and networking. Qualify leads based on their needs and potential.Sales Calls & Client EngagementConduct international & domestic sales calls to understand client requirements, present product solutions, and nurture relationships throughout the pre-sales...

  • Multimedia Graphic Designer

    1 week ago

    Cochin, Kerala, India Marketing as Sales support Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Tools are easy. Vision is rare. We're hiring for the latter.About UsMaSs is a no-nonsense marketing firm where design is more than aesthetics; it's business growth. Tools are easy to learn. What's rare, and what we value, isaesthetic judgment, creative imagination, and critical thinking. That's what this role demands.Role OverviewWe are looking for aVisual...

  • Multimedia Graphic Designer

    7 days ago

    Cochin, Kerala, India Marketing as Sales support Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About UsMaSs is a no-nonsense marketing firm where design is more than aesthetics; it's business growth. Tools are easy to learn. What's rare, and what we value, is aesthetic judgment, creative imagination, and critical thinking. That's what this role demands.Role OverviewWe are looking for a Visual Creator with proven experience in building visuals that...

  • Digital Marketing Manager

    10 hours ago

    Cochin, Kerala, India Marketing As Sales Support Private Limited Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    About the RoleThis role requires full ownership of the digital marketing function, strategy, delivery, team performance, client direction, quality control, and operational stability. You must understand the work deeply enough to guide the team, solve problems, and ensure consistent, high-quality output across all clients.This position is for someone who is...