Assistant Reservations Manager

4 days ago

Panjim, Goa, India 91HR Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Summary:

The Assistant Reservations Manager is responsible for supervising the reservations department and ensuring all guest bookings are handled efficiently, accurately, and in line with resort standards. The role involves maximizing room revenue through effective yield management, maintaining guest satisfaction, and ensuring smooth coordination between sales, front office, and other departments.

Key Responsibilities:

1. Reservation Operations:

  • Oversee daily operations of the reservations team to ensure smooth handling of all bookings.
  • Manage room inventory, rates, and availability across all channels (direct, OTA, GDS, etc.).
  • Ensure timely responses to guest and travel agent inquiries via email and phone.
  • Verify that all reservations are accurately entered into the
    PMS (Opera)
    system with correct rates and guest details.

2. Revenue & Yield Management:

  • Assist in implementing yield strategies to maximize occupancy and revenue.
  • Monitor daily pick-up, no-shows, and cancellations to optimize room utilization.
  • Coordinate with the Sales and Revenue team to ensure rate parity across all channels.

3. Guest Relations & Service Quality:

  • Maintain a high level of guest satisfaction through personalized reservation handling.
  • Handle VIP, group, and special booking requests efficiently.
  • Resolve reservation-related guest complaints and discrepancies promptly.

4. Team Management & Training:

  • Supervise, train, and motivate the reservations team to maintain high performance standards.
  • Conduct regular briefings and provide coaching on upselling techniques and guest communication.

5. Coordination & Reporting:

  • Liaise with Front Office, Housekeeping, and Sales teams to ensure seamless guest experiences.
  • Prepare daily, weekly, and monthly reservation and revenue reports for management review.
  • Assist the Reservations Manager in budgeting, forecasting, and departmental planning.

Key Skills & Competencies:

  • Excellent communication and interpersonal skills.
  • Strong leadership and team management abilities.
  • Proficient in
    Opera PMS
    and MS Office applications.
  • Knowledge of online booking platforms (OTAs, CRS, GDS).
  • Attention to detail and ability to handle pressure during peak occupancy periods.
  • Customer-centric approach with a sales and revenue mindset.

Qualifications & Experience:

  • Bachelor's degree / Diploma in Hotel Management or related field.
  • Minimum
    5 years of experience
    in reservations or front office, with at least
    1–2 years in a supervisory role
    .
  • Prior experience in luxury resorts or 4–5 star properties preferred.

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