Campaign Trainer

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Position Summary

We are seeking a passionate, knowledgeable, and dynamic Adobe Campaign Trainer to join our Adobe Premium Learning organization. The initial focus will be on training customers on Adobe Campaign but will quickly grow to include other Experience Cloud solutions. In this role, you will help customers, partners, and internal teams develop the expertise needed to maximize their success with Adobe.

This is an excellent opportunity for professionals with strong technical, instructional, and communication skills to work in a high-growth, fast-paced, and customer-facing environment. Your work will play a pivotal role in enhancing product adoption, improving user proficiency, and delivering memorable learning experiences.

Key Responsibilities

Training Delivery & Facilitation

• Deliver high-quality training to diverse audiences including end users, developers, administrators, and architects.
• Teach using multiple modalities: Instructor-Led Training (ILT), Virtual ILT (VILT), public workshops, and private onsite sessions.
• Simplify complex concepts and make them accessible, engaging, and practical.

Curriculum & Content

• Contribute to curriculum design, content updates, lab environment setup, and continuous improvement projects.
• Prepare and configure training environments using local systems, AWS, or other cloud-based classroom platforms.
• Stay up to date with the latest Adobe Campaign and Adobe Experience Cloud enhancements.

Customer Engagement

• Manage end-to-end training engagements—from scoping and preparation to delivery and follow-up.
• Maintain strong customer satisfaction scores through excellent communication and instructional clarity.
• Identify potential sales or education opportunities and route them to the appropriate teams.
• Travel to customer sites as required.

Operational Excellence

• Meet or exceed instructional utilization targets and quality benchmarks.
• Apply excellent time-management, organization, and prioritization skills to handle multiple engagements effectively.
• Maintain high customer satisfaction in all customer engagements.
• Share voice of customer with the central learning team
• Willingness to work based on customer preferred time and assigned region

Required Skills & Qualifications

Educational & Technical Background

• Bachelor's degree in a technical field (or equivalent experience).
• Hands-on experience with marketing automation platforms such as Adobe Campaign (preferred), Marketo, Salesforce Marketing Cloud, Eloqua, HubSpot, etc.
• Understanding of:
  • Campaign orchestration and multi-channel workflows
  • Audience segmentation and personalization
  • Reporting, analytics, and performance measurement
  • APIs (REST/SOAP) and integration concepts
  • CRM and marketing data structures
• Working knowledge of SQL, RDBMS concepts, HTML/CSS, JavaScript (or other scripting technologies) and segmentation tools.

Instructional & Professional Skills

• Proven experience delivering technical training, workshops, or enablement programs.
• Strong presentation skills and command of the classroom (virtual and physical).
• Ability to teach international and culturally diverse audiences.
• Exceptional communication skills, both written and verbal.
• Strong attention to detail and ability to meet deadlines.
• Flexibility to alter training methodology based on customer needs

Preferred/Good-to-Have Skills

• Experience with APIs, scripting, and data hygiene best practices.
• Exposure to Adobe Experience Cloud ecosystem.
• Experience with enterprise-level CRM or Martech integrations.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

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