Desktop Support Engineer

5 days ago

Surat, Gujarat, India Acute Informatics Pvt. Ltd Full time ₹ 7,20,000 - ₹ 10,08,000 per year
  • Troubleshooting for desktops, laptops, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.
  • Ensure timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).
  • Collaborate with other IT teams to resolve complex technical issues.
  • Monitor and track incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).
  • Enforce IT security policies and practices, including user access controls, data protection, and compliance with regulatory requirements.
  • Periodic business user connect & tracking of actionable.
  • Engineer should be well versed in remote support.

Job Type: Full-time

Pay: ₹18, ₹21,000.00 per month

Education:

  • Bachelor's (Required)

Work Location: In person

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