L1 Network and Security Engineer

3 days ago

Surat, Gujarat, India Creative Infotech Solutions PVT ltd Full time ₹ 4,80,000 per year

Location: Vikhroli, Mumbai (On-site at Aarti Industries)

Department: IT Infrastructure – End User Support

Reports To: IT Manager / L2 Support Lead

Experience Required: 1–3 years

Job Summary

We are looking for an L1 Compute Support Engineer to provide desk-side and remote IT support to users at Aarti Industries, Vikhroli. The candidate will be responsible for resolving hardware/software issues, handling O365 and Active Directory basics, and ensuring smooth IT operations on-site. This role demands a customer-first approach, adherence to SLAs, and effective coordination with L2 and vendor teams for escalations.

Key Responsibilities

  • Provide first-level IT support for desktops, laptops, and peripherals.
  • Install, configure, and troubleshoot Windows 10/11, MS Office, Outlook, and O365 apps.
  • Perform basic Active Directory tasks (password resets, account unlocks, group changes).
  • Assist with device imaging, OS patching, software installs, and new-joiner setups.
  • Troubleshoot network basics (LAN/Wi-Fi, IP/DNS checks, VPN client issues).
  • Configure and support printers, scanners, and peripheral devices.
  • Log, update, and close tickets in the IT ticketing tool (ServiceNow, Jira, Fresh service, etc.) within SLA.
  • Escalate issues to L2/Network/Security teams with proper documentation.
  • Maintain IT asset issuance/return records and coordinate vendor RMA/repairs.
  • Follow IT SOPs, compliance standards, and site safety protocols.

Key Skills & Qualifications

  • Strong knowledge of Windows OS troubleshooting and MS Office/O365.
  • Familiarity with Active Directory basics.
  • Exposure to imaging tools (SCCM/MDT/Intune is a plus).
  • Experience with ticketing systems.
  • Good communication and end-user handling skills.
  • Problem-solving mindset with attention to detail.

Education & Certifications

  • Bachelor's degree / Diploma in Computer Science / IT or equivalent.
  • Certifications like CompTIA A+, MCP, or ITIL Foundation are an advantage.

Job Type: Full-time

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: In person

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