Customer Manager- Support

1 week ago

Bodakdev Ahmedabad Gujarat, India VasyERP SolutionsPvt Full time ₹ 70,000 - ₹ 11,00,000 per year

About the Role:

Customer service leads are in charge of overseeing the day-to-day operations of their company's customer service department. They commonly manage a team of customer service representatives and may also be responsible for developing new policies or procedures to improve the quality of service being provided.

Roles and Responsibilities:

  • Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently
  • Creating reports on customer feedback or satisfaction to help improve the customer service experience over time
  • Work with the goal of improving retention rates
  • Developing and implementing process improvements to increase efficiency in customer service operations
  • Helping customers by answering questions, resolving problems, and providing information about products and services Managing a team of customer service representatives to ensure they are providing excellent service to customers
  • Interacting with customers directly to answer questions about products or services
  • Organizing and conducting training sessions for new employees on company policies and procedures for dealing with customers
  • Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly

Candidate Requirement:

  • 7+ years of experience in Customer Support/Technical Support.
  • Excellent communication skills
  • Prompt, Responsive, Responsible and Friendly approach to customer situations.
  • They need to know how to resolve customer issues quickly and professionally while also motivating their team to provide excellent service at all times
  • Team Handling experience is required

Job Type: Full-time

Pay: ₹700, ₹1,100,000.00 per year

Benefits:

  • Flexible schedule
  • Provident Fund

Ability to commute/relocate:

  • Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Have you worked in IT Industry before ?
  • Are you having team management experience and worked in quality check part in Customer support role ?

Experience:

  • Customer support: 7 years (Required)

Work Location: In person

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