Technical Support Engineer

2 weeks ago

Mumbai, Maharashtra, India Mphasis Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Summary:

We are looking for a detail-oriented and proactive Semi-Technical Analyst with strong communication skills and experience in handling international clients. The ideal candidate will have prior exposure to banking projects, with a good understanding of KYC (Know Your Customer) and AML (Anti-Money Laundering) processes. This role involves working on a research-driven project that demands analytical thinking, gathering data from multiple sources, and effective collaboration with global client partners.

Key Responsibilities:

  • Communicate effectively with international stakeholders and client partners across multiple time zones.
  • Work closely with internal and external teams to gather and analyze information from diverse data sources.
  • Conduct in-depth research and analysis related to banking and compliance topics (e.g., KYC, AML).
  • Collaborate with technical and non-technical teams to support project requirements.
  • Prepare and present findings, insights, and updates to clients in a clear and professional manner.
  • Ensure timely delivery of project milestones while maintaining high-quality standards.

Required Skills & Experience:

  • Excellent verbal and written communication skills in English.
  • Prior experience working with international clients is essential.
  • Proven experience in banking projects, especially related to KYC and AML domains.
  • Strong research and analytical skills ability to extract and interpret data from multiple sources.
  • Self-driven, organized, and capable of managing tasks independently with minimal supervision.

Good to Have (Preferred):

  • Basic understanding of technical concepts or data tools (e.g., SQL, Excel, data visualization tools).
  • Familiarity with compliance platforms or banking systems.
  • Experience working in a research or consulting environment.
  • Knowledge of global regulatory requirements and financial compliance trends.

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