Digital Transformation Consultant

3 hours ago

Delhi, Delhi, India DeepSource Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

 Key Responsibilities

  1. Maturity Assessment & Roadmap Definition
  • Assess current CCC operations using maturity models (ITIL 4, Gartner, CMMI).
  • Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ServiceNow).
  • Develop a detailed transformation roadmap to reach Maturity Level 5 with prioritized actions.
Target Operating Model (TOM) Design
  • Define a future-state CCC operating model across people, process, technology, governance.
  • Align the use of platforms (e.g., Dynatrace for observability, ServiceNow for ITSM, SolarWinds for network monitoring).
  • Recommend service delivery structure (centralized, federated, hybrid) with clear roles.
Governance & Business Alignment
  • Design governance processes, steering structures, and operating rhythms.
  • Align KPIs with executive dashboards and outcome-driven metrics.
  • Integrate reporting across systems (e.g., Grafana dashboards with real-time health indicators).
Stakeholder Management & Communication
  • Facilitate executive workshops to validate vision and secure buy-in.
  • Build alignment between operations and business outcomes using data from Elastic Stack and ServiceNow CMDB.
  • Manage change communications across teams and layers.
Change Management & Transformation Enablement
  • Define and drive adoption plans for new tools and processes.
  • Build awareness campaigns, capability training, and internal champions.

Monitor adoption of platforms like ServiceNow and Dynatrace during rollout.

Requirements

  • Education:
    • Bachelor's in Computer Science, Business, or Engineering (required)
    • MBA or Master's in Technology Strategy or Management (preferred)
  • Experience:
    • 10–15 years in digital transformation or operational strategy
    • 5+ years designing or managing command/operations center models
    • Experience leading transformations involving tools such as Splunk, ServiceNow, BMC, Grafana
  • Core Competencies:
    • ITOM/ITSM operating models
    • Strategic planning, KPI alignment, enterprise transformation
    • Business-technology alignment and maturity modeling
    • Executive communication, facilitation, and change leadership
  • Certifications (Preferred):
    • ITIL 4 Strategist or Leader
    • TOGAF / COBIT
    • Prosci Change Management Practitioner

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