Digital Transformation Consultant
7 days ago
Key Responsibilities
Maturity Assessment & Roadmap Definition
Assess current CCC operations using maturity models (ITIL 4, Gartner, CMMI).
- Identify gaps in process, governance, and tools (e.g., fragmented use of Splunk, BMC MainView, ServiceNow).
Develop a detailed transformation roadmap to reach Maturity Level 5 with prioritized actions.
Target Operating Model (TOM) Design
Define a future-state CCC operating model across people, process, technology, governance.
- Align the use of platforms (e.g., Dynatrace for observability, ServiceNow for ITSM, SolarWinds for network monitoring).
Recommend service delivery structure (centralized, federated, hybrid) with clear roles.
Governance & Business Alignment
Design governance processes, steering structures, and operating rhythms.
- Align KPIs with executive dashboards and outcome-driven metrics.
Integrate reporting across systems (e.g., Grafana dashboards with real-time health indicators).
Stakeholder Management & Communication
Facilitate executive workshops to validate vision and secure buy-in.
- Build alignment between operations and business outcomes using data from Elastic Stack and ServiceNow CMDB.
Manage change communications across teams and layers.
Change Management & Transformation Enablement
Define and drive adoption plans for new tools and processes.
- Build awareness campaigns, capability training, and internal champions.
Monitor adoption of platforms like ServiceNow and Dynatrace during rollout.
RequirementsEducation:
Bachelor's in Computer Science, Business, or Engineering (required)
MBA or Master's in Technology Strategy or Management (preferred)
Experience:
10–15 years in digital transformation or operational strategy
- 5+ years designing or managing command/operations center models
Experience leading transformations involving tools such as Splunk, ServiceNow, BMC, Grafana
Core Competencies:
ITOM/ITSM operating models
- Strategic planning, KPI alignment, enterprise transformation
- Business-technology alignment and maturity modeling
Executive communication, facilitation, and change leadership
Certifications (Preferred):
ITIL 4 Strategist or Leader
- TOGAF / COBIT
- Prosci Change Management Practitioner
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