KPO Quality Manager- Deal Ops

JOB DESCRIPTIONSkill – Deal Ops LeadRole / Tier\:  - Deal Ops Lead / Tier 2Job DescriptionThe Team Lead will be responsible for managing a team of Associates/Senior Associates to deliver on Googles Deal Operations processes, including Order Management Product Fulfillment (OMPF) and Deal Management. The role requires strong people management, workflow...

Quality Analyst QARole ObjectiveEnsure accuracy and compliance in the audits for order forms and contracts are accurate compliant and aligned with client policiesKey ResponsibilitiesPerform QA checks on workflows Request verification formValidate order details units of service approvals contract terms invoicing detailsConduct sanity checks on order...

Quality Analyst (QA)Role Objective:Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies.Key Responsibilities:Perform QA checks on workflows Request verification form.Validate order details\: units of service, approvals, contract terms, invoicing details.Conduct sanity checks on...

JOB DESCRIPTIONSkill – Deal Ops ManagerRole / Tier\:  - Deal Ops Manager / Tier 1Job Description Manage day-to-day operations for assigned workflow(s), ensuring SLA compliance (Productivity, Accuracy, TAT). Drive team huddles, daily governance checks, and workflow prioritization. Provide floor support to resolve process queries and act as SME for the...

Job descriptionQuality Analyst QARole ObjectiveEnsure accuracy and compliance in the audits for order forms and contracts are accurate compliant and aligned with client policiesKey ResponsibilitiesPerform QA checks on workflows Request verification formValidate order details units of service approvals contract terms invoicing detailsConduct sanity checks on...

Operations Team Lead Role\: The Team Lead will be responsible for managing a team of Associates/Senior Associates to deliver on Googles Deal Operations processes, including Order Management Product Fulfillment (OMPF) and Deal Management. The role requires strong people management, workflow expertise, and process governance to ensure SLA adherence, quality,...

The QA Analyst will validate the work completed by KPO Associates to ensure the rectification done by associate engineers and maintain high quality and compliance standards.Responsibilities:Audit verified statements processed by KPO Associates.Validate that mismatches have been correctly identified and classified.Provide feedback and highlight errors or...

Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Key Responsibilities:Deal Review &...

JOB DESCRIPTIONSkill – Trainer - KPORole / Tier\:  - Trainer KPO / Tier 3Job DescriptionHigh proficiency in Verbal /Written English.Prior good exp in Training Knowledge of MS Excel, Google Sheets & Google Docs.Good working knowledge about the Internet.Well aware about how Google search works, good searching skills through use of effective keywords.About...

Role Objective:Lead the quality assurance team. Oversee day-to-day QA operations, manage audit coverage, and drive consistency across QA analysts.Key Responsibilities:Supervise QA team reviewing deal cases and ensure SLA adherence.Define sampling strategy (critical vs. standard vs. renewals).Conduct calibration sessions to align QA scoring.Review escalations...