KPO Quality Lead
1 week ago
Role Objective:Lead the quality assurance team. Oversee day-to-day QA operations, manage audit coverage, and drive consistency across QA analysts.Key Responsibilities:Supervise QA team reviewing deal cases and ensure SLA adherence.Define sampling strategy (critical vs. standard vs. renewals).Conduct calibration sessions to align QA scoring.Review escalations and validate high-severity cases.Monitor QA metrics (Accuracy %, FPY, Leakage) and prepare weekly reports.Provide coaching, feedback, and targeted training for QA team.Support transition activities, pilot runs, and process improvement initiatives.Skills & Qualifications:Bachelors/Masters degree in Business, Operations, or related field.5-7 years of experience in Quality Assurance, with at least 2-3 years in a lead role.Strong knowledge of order management, contract lifecycle, and compliance requirements.Proficiency in QA methodologies such as 7 QC tools, SWOT analysis, continuous improvement framework, error rubrics, and sampling strategies.Skilled in data analysis and reporting (Google Suite, Excel, dashboards).Excellent stakeholder management and mentoring abilities.Exposure to Six Sigma methodologies (YB and GB).
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kpo
1 week ago
Hyderabad, Telangana, India Virtusa Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearQuality Analyst QARole ObjectiveEnsure accuracy and compliance in the audits for order forms and contracts are accurate compliant and aligned with client policiesKey ResponsibilitiesPerform QA checks on workflows Request verification formValidate order details units of service approvals contract terms invoicing detailsConduct sanity checks on order...
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KPO QA Analyst
2 weeks ago
Hyderabad, Telangana, India Virtusa Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearThe QA Analyst will validate the work completed by KPO Associates to ensure the rectification done by associate engineers and maintain high quality and compliance standards.Responsibilities:Audit verified statements processed by KPO Associates.Validate that mismatches have been correctly identified and classified.Provide feedback and highlight errors or...
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KPO Trainer
1 week ago
Hyderabad, Telangana, India Virtusa Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJOB DESCRIPTIONSkill – Trainer - KPORole / Tier\: - Trainer KPO / Tier 3Job DescriptionHigh proficiency in Verbal /Written English.Prior good exp in Training Knowledge of MS Excel, Google Sheets & Google Docs.Good working knowledge about the Internet.Well aware about how Google search works, good searching skills through use of effective keywords.About...
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KPO Quality Manager- Deal Ops
1 week ago
Hyderabad, Telangana, India Virtusa Full time ₹ 15,00,000 - ₹ 25,00,000 per yearQA ManagerRole Objective:Own the QA governance framework, drive strategic improvements, and ensure QA operations align with business goals of quality, risk reduction, and efficiency.Key Responsibilities:Define and implement the QA framework across Order Management Product Fulfilment processes.Own SLA/KPI delivery (Accuracy %, FPY, Error Leakage, RCA...
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kpo qa
14 hours ago
Hyderabad, Telangana, India Virtusa Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearJob descriptionQuality Analyst QARole ObjectiveEnsure accuracy and compliance in the audits for order forms and contracts are accurate compliant and aligned with client policiesKey ResponsibilitiesPerform QA checks on workflows Request verification formValidate order details units of service approvals contract terms invoicing detailsConduct sanity checks on...
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KPO QA Analyst
2 weeks ago
Hyderabad, Telangana, India Virtusa Full time ₹ 4,00,000 - ₹ 6,00,000 per yearQuality Analyst (QA)Role Objective:Ensure accuracy and compliance in the audits for order forms and contracts are accurate, compliant and aligned with client policies.Key Responsibilities:Perform QA checks on workflows Request verification form.Validate order details\: units of service, approvals, contract terms, invoicing details.Conduct sanity checks on...
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Team Lead
2 weeks ago
Hyderabad, Telangana, India Virtusa Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJOB DESCRIPTIONSkill – Team Lead - KPORole / Tier\: - Team Lead - KPO / Tier 2Job Description:Provide team leadership and coachingCreate an environment of trust, open communication, creative thinking, and cohesive team effort.Provide the team with a vision of the project objectives.Motivate and inspire team members.Lead by setting a good example...
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Lead Talent Acquisition
1 week ago
Hyderabad, Telangana, India GlobalData PLC Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title: Lead – Talent AcquisitionLocation: HyderabadWork Mode: Work from Office (5 days)Experience: 8–10 YearsQualification: MBA (HR or related specialization preferred)⸻About the RoleWe are looking for a highly skilled Lead – Talent Acquisition who can independently manage end-to-end recruitment while driving hiring strategies for diverse...
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Ops Lead
2 weeks ago
Hyderabad, Telangana, India Virtusa Full time ₹ 8,00,000 - ₹ 24,00,000 per yearOperations Team Lead Role\: The Team Lead will be responsible for managing a team of Associates/Senior Associates to deliver on Googles Deal Operations processes, including Order Management Product Fulfillment (OMPF) and Deal Management. The role requires strong people management, workflow expertise, and process governance to ensure SLA adherence, quality,...
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Quality Lead
2 weeks ago
Hyderabad, Telangana, India JLL Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAs a Quality Control Engineer, your role will involve reviewing the Quality Plan submitted by the contractor to ensure verification by strl Consultants before implementation at the site. You will also be responsible for reviewing Architectural drawings, structural & Services drawings to align all Architectural features and service requirements properly. In...