IT Administrator

3 days ago

Bengaluru, Karnataka, India Ganesh Food products Pvt ltd Full time ₹ 4,20,000 - ₹ 5,40,000 per year

Job Description

Position: IT Systems Administrator

Department: Administration

Reporting To: Head of Admin (Direct) / Managing Director (Dotted Line)

Location: Bangalore

Team Size: Individual Contributor

Role Purpose

The IT Systems Administrator will manage and maintain the organization's IT infrastructure — covering hardware, networking, server and email systems, security, and user support.

As the company's first in-house IT resource, the role combines hands-on operations with strategic groundwork for future digital improvement and automation.

Key Responsibilities

1. Infrastructure Management

  • Manage procurement, installation, and maintenance of all IT hardware (desktops, laptops, printers, routers, etc.).
  • Maintain the IT asset register and conduct regular system health checks.
  • Oversee three office networks, ensuring firewall and connectivity performance.
  • Coordinate with Admin and vendors for procurement, AMC, and support.

2. Server, Domain & Email Administration

  • Administer the on-premises email server, including user accounts, permissions, and security.
  • Maintain the company domain, DNS, and SSL certificates.
  • Ensure smooth operation of the website and apps; liaise with vendors for maintenance and troubleshooting.
  • Monitor server uptime, storage, and email security.

3. Software & Application Support

  • Serve as first-line support for all applications — ERP (Tally), POS (QueueBuster), custom modules, and Bizom.
  • Troubleshoot and escalate issues to vendors when required.
  • Maintain configuration documentation, version control, and update logs.

4. Security, Backup & Data Management

  • Monitor firewall activity, antivirus protection, and network security.
  • Implement a structured local/cloud data backup system for critical files and ERP data.
  • Conduct periodic audits to ensure data integrity and business continuity.

5. User Support & Training

  • Provide direct user support for system, email, and hardware issues.
  • Track and resolve user tickets, documenting recurring problems.
  • Conduct awareness sessions on cyber safety and IT best practices.

6. IT Development & Process Improvement

  • Identify automation and process improvement opportunities.
  • Recommend tools to enhance productivity, collaboration, and data flow.
  • Develop and maintain internal IT and data security policies.
  • Evaluate emerging technologies aligned with organizational needs.

Key Competencies

  • Strong knowledge of Windows OS, networking, and basic server management.
  • Experience with firewalls, antivirus systems, and ERP/POS tools.
  • Excellent troubleshooting and vendor coordination abilities.
  • Independent, detail-oriented, and accountable for uptime and service quality.
  • Clear communication and documentation skills.

Qualifications & Experience

  • Bachelor's Degree / Diploma in Computer Science, IT, or related fields.
  • 3–6 years' experience in IT infrastructure and systems management.
  • Relevant certifications (CCNA, CompTIA, etc.) preferred.

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Leave encashment
  • Provident Fund

Work Location: In person

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