Mortgage process
3 days ago
US Mortgage .
Job Title: Team Leader US Mortgage Operations Location: Bangalore Department: Mortgage Operations Reports To: Operations Manager / AVP Mortgage Services Employment Type: Full-Time
Job Summary:
We are seeking an experienced and detail-oriented Team Leader to oversee daily operations in the US Mortgage process. The ideal candidate will manage a team responsible for mortgage processing functions (processing, underwriting, closing, or post-closing), ensure compliance with investor and regulatory guidelines, and drive operational efficiency. Prior leadership experience in the US mortgage industry is essential.
Key Responsibilities:
- Lead, manage, and motivate a team of mortgage professionals to meet daily/weekly production and quality targets.
- Oversee end-to-end mortgage operations including processing, underwriting, closing, or post-closing depending on function.
- Monitor work queues and allocate tasks to team members to ensure Service Level Agreements (SLAs) are met.
- Ensure compliance with all federal and investor guidelines including Fannie Mae, Freddie Mac, FHA, and VA.
- Provide regular performance feedback, coaching, and mentoring to team members.
- Handle escalations and complex loan scenarios by liaising with clients, underwriters, or other stakeholders.
- Prepare and deliver performance and metric reports to senior management.
- Assist with training and on boarding of new hires.
- Collaborate with Quality Control and Compliance teams to implement corrective actions.
- Drive process improvements and contribute to automation or digital initiatives.
Requirements:
- Bachelors degree or equivalent experience.
- 5+ years of experience in US mortgage operations, with at least 2 years in a supervisory or team leader role.
- Strong knowledge of mortgage origination lifecycle (Processing, Underwriting, Closing, Post-Closing).
- Familiarity with LOS platforms .
- Strong understanding of investor and agency guidelines.
- Excellent leadership, communication, and interpersonal skills.
- Ability to analyze data, track KPIs, and drive performance.
- High attention to detail and a commitment to quality and compliance.
- Ability to work in a fast-paced and dynamic environment.
Contact Hiring Manager Deepanshu / / / /
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