Jewellery Customer Relationship

17 hours ago


Mumbai, Maharashtra, India Jewel Casa Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Company Description

Jewel Casa is a premier B2B online jewellery e-commerce platform in India, offering an effortless way for jewellery retailers to source premium designs at competitive wholesale prices. We prioritize customer satisfaction with a diverse catalog of high-quality gold, silver, and platinum jewellery, available in both in-stock inventory and made-to-order designs. Known for transparent pricing and prompt, free delivery across India, Jewel Casa ensures retailers can meet their customers' preferences with ease. Our platform is designed to streamline sourcing, making it a trusted choice for jewellery showrooms and retailers nationwide.

Role Description

This is a full-time on-site role, based in Mumbai, for a Jewellery Customer Relationship Manager. The role involves building and maintaining strong relationships with jewellery retailers, offering personalized recommendations, and assisting clients in selecting from Jewel Casa's premium collections. Additional responsibilities include providing product training to clients, understanding their requirements, and addressing inquiries or concerns to ensure customer satisfaction.

Qualifications

  • Knowledge of Jewellery Design and Fashion Jewelry trends
  • Strong Customer Service skills with a focus on client relationship management
  • Familiarity with polishing techniques and jewellery maintenance is a plus
  • Experience in providing product training or guidance to clients
  • Excellent communication and interpersonal skills
  • Ability to work effectively in an on-site environment and adapt to clients' needs
  • Previous experience in the jewellery or luxury retail industry is a bonus
  • Bachelor's degree or equivalent in a relevant field preferred


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