CRM (Jewellery Industry)

6 days ago

Mumbai, Maharashtra, India leedhrservices Full time ₹ 3,65,576 - ₹ 4,32,690 per year

Job Description: CRM Manager - Jewellery Industry (Mumbai Location)

Role Summary

The CRM Manager will be responsible for developing, implementing, and managing all Customer Relationship Management strategies and initiatives for the company's retail jewellery operations in Mumbai. This strategic role is crucial for enhancing customer retention, driving loyalty program success, and utilizing customer data to create highly personalized engagement and marketing campaigns to maximize customer lifetime value.

Key Responsibilities

  • Strategy & Implementation: Design and execute a comprehensive CRM strategy aligned with business goals to drive customer loyalty, retention, and repeat purchases.
  • Loyalty Program Management: Oversee the end-to-end management of the customer loyalty program, including tier structure, rewards, communications, and performance tracking.
  • Data Management & Analysis:
  • Ensure the integrity and growth of the customer database (prospects and existing customers).
  • Collect, collate, and analyze customer data (purchase history, preferences, demographics) to develop comprehensive customer profiles and segments.
  • Utilize CRM software to generate insights and reports on customer behavior, campaign effectiveness, and loyalty program performance.
  • Customer Engagement & Communications:
  • Develop and manage targeted, personalized communications (e.g., email, SMS, WhatsApp) for various customer segments.
  • Implement campaigns for special occasion recognition (e.g., birthdays, anniversaries) and new product launches.
  • Customer Service & Escalations: Serve as the primary point of contact or escalation point for customer inquiries, concerns, and complaints related to CRM and loyalty programs, ensuring timely and effective resolution.
  • Cross-functional Collaboration: Collaborate closely with the Sales, Marketing, and IT teams to ensure seamless execution of CRM initiatives, consistent brand messaging, and effective automation of CRM processes where applicable.
  • Process Improvement: Continuously monitor CRM processes, identify areas for improvement, and implement best practices to enhance operational efficiency.
  • Getty Images

Qualifications & Skills

  • Education: Bachelor's degree in Business Administration, Marketing, or a related field.
  • Experience: Minimum of 4-6 years of proven experience in Customer Relationship Management, preferably within the luxury retail or jewellery industry.
  • Technical Proficiency:
  • Strong proficiency in CRM software/platforms (e.g., Salesforce, Microsoft Dynamics, or industry-specific tools).
  • Expertise in data analysis and interpretation to drive data-driven decisions.
  • Core Skills:
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities with a customer-focused approach.
  • Knowledge of jewellery products and industry trends is highly beneficial.
  • Proven ability to develop and implement strategies to enhance customer satisfaction and loyalty.

Why Join Us (Optional Section)

We offer a competitive compensation package, opportunities for professional growth, and the chance to work with a leading brand in the vibrant Mumbai luxury market.

Job Types: Full-time, Permanent

Pay: ₹9, ₹36,557.63 per month

Benefits:

  • Health insurance
  • Provident Fund

Application Question(s):

  • Current Salary-

Expected Salary-

Notice Period-

Work Location: In person

  • CRM Manager at Andheri With ORRA Fine Jewellery

    1 week ago

    Mumbai, Maharashtra, India Orra Fine Jewellery Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Brief SummaryIn this role, you will be responsible for implementing and managing our Customer engagement programmes , loyalty programme, addressing customer queries and escalations, as well as handling customer data for CRM-related activities. We are looking for someone with a Graduation or Diploma level education and a minimum of 4-6 years of experience in...

  • Jewellery Sales B2B

    2 days ago

    Mumbai, Maharashtra, India The Designer's Class Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Job Title: Jewellery Sales Executive – B2BLocation: Mumbai, MaharashtraQualification: B.Com (Bachelor of Commerce) or equivalentExperience: 2–5 years (B2B Jewellery or Luxury Product Sales preferred)Salary Range: ₹40,000 – ₹50,000 per monthGender Preference: Both (Male/Female)Job Description:We are seeking a motivated and experienced B2B Jewellery...

  • Customer Relations Officer- Jewellery Industry

    2 days ago

    Mumbai, Maharashtra, India ONEWAY Full time ₹ 24,00,000 - ₹ 36,00,00,000 per year

    We need Female for Customer relationship in jewellery industry.Experience to handle customer, good communication.Job Types: Full-time, PermanentPay: ₹20, ₹30,000.00 per monthBenefits:Provident FundEducation:Bachelor's (Preferred)Experience:Do you have experience in Jewellery Industry?: 1 year (Preferred)Language:Gujarati (Required)

  • Sales Executive in the Gold and Diamond Jewellery Industry

    2 weeks ago

    Mumbai, Maharashtra, India MK JEWELS Full time ₹ 3,00,000 - ₹ 9,00,000 per year

    Job Description: Sales Executive in the Gold and Diamond Jewellery IndustryPosition:Sales Executive – Gold & Diamond JewelleryLocation:Mumbai, BandraDepartment:Retail SalesReports to:Store Manager/Sales ManagerJob Summary: We are looking for candidates from Mumbai Only.The Sales Executive will be responsible for providing excellent customer service,...

  • V-Commerce Manager

    4 days ago

    Mumbai, Maharashtra, India Tohfa Jewellery Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionTohfa | Enabling Dreams in Fashion JewelleryAt Tohfa, we are proud to be one of India's largest B2B fashion jewellery brands — from hair accessories and bindis to trendy western earrings and timeless ethnic jewellery worn on special occasions. We serve the full spectrum of India's jewellery needs, making fashion accessible to...

  • Corel Designer

    1 week ago

    Mumbai, Maharashtra, India Infiniti Fine Jewellery Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionFounded in 2024, Infiniti Fine Jewellery builds on a respected family legacy in the gems and jewellery industry, emerging from distinguished diamond trading. Leveraging extensive industry knowledge and a commitment to excellence, the family has expanded into luxury jewellery manufacturing. The company blends traditional artisanal methods...

  • Chief Financial Officer

    4 weeks ago

    Mumbai, Maharashtra, India, Maharashtra jewellery company Full time

    Chief Financial Officer (CFO) – A leading Jewellery CompanyLocation: Kalbadevi, MumbaiExperience: Jewellery industry experience requiredPosition Type: Full-timeSalary: Open to discuss based on the candidate’s qualifications and experienceAbout the role:A Gold and Diamond Jewellery Company is a renowned name in the jewellery industry, known for its...

  • jewellery cad designer

    1 week ago

    Mumbai, Maharashtra, India A.M. Masterbatch Private Limited Full time ₹ 36,00,000 - ₹ 84,00,000 per year

    Job Title: CAD Designer – Diamond JewelleryLocation: Mumbai, MaharashtraDepartment: Design / Product DevelopmentIndustry: Diamond & Jewellery ManufacturingJob Summary:We are seeking a creative and detail-oriented CAD Designer with hands-on experience in the diamond and fine jewellery industry. The candidate will be responsible for creating innovative,...

  • jewellery videographer

    5 hours ago

    Navi Mumbai, Maharashtra, India Fionaa Gold Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    DescriptionWe are looking for a talented Jewellery Videographer & Editor to join Fionaa Gold Private Limited in Navi Mumbai. As a Jewellery Videographer & Editor, you will play a crucial role in capturing the beauty and intricacies of our luxury jewellery pieces through high-quality videos. Your work will be instrumental in showcasing our products online,...

  • CRM Data Analyst at Andheri West in ORRA Fine Jewellery

    2 weeks ago

    Mumbai, Maharashtra, India Orra Fine Jewellery Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Designation: CRM Data AnalystSummary:Analyze customer data within a CRM system to identify trends, patterns, and opportunities for improvement in customer acquisition, retention, and engagement. Create reports, dashboards, and visualizations to present findings to stakeholders and recommend actionable strategies.Key Responsibilities:Analyze customer data to...