Help Desk Intern

9 minutes ago

Gurgaon, Haryana, India DotPe Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Interested candidates
are welcome to
walk in directly
as per the details below:

Walk-in Days:
Monday to Thursday

Timings:
11:00 AM – 12:30 PM

Location:
8th Floor, Tower D, Unitech Cyber Park, Sector 39, Gurugram, Haryana

Duration:
6 Months

Internship Type:
Paid

PPO Opportunity:
Performance-based

Contact Person:
Vikram Singh

About the Role

Join our
Helpdesk Support Team
– where every interaction counts and customer satisfaction drives everything we do

We're looking for
Helpdesk Interns
who are eager to learn, communicate effectively, and solve real-time technical challenges. The ideal candidate has a basic understanding of systems, strong communication skills, and a passion for delivering outstanding customer service.

Key Responsibilities

Customer Support:

  • Handle inbound and outbound calls from restaurant partners regarding POS-related issues.
  • Provide prompt, accurate resolutions to technical queries within the defined handling time.
  • Ensure high responsiveness — calls should be picked within 10 seconds when not in the queue.

Ticket Management:

  • Maintain 100% feedback on all tickets with a minimum of 95% positive customer satisfaction (CSAT).
  • Ensure timely ticket closure
  • Work efficiently within the ticketing system to document and resolve customer queries.

Required Skills & Qualifications

  • Prior experience in
    customer service
    or
    helpdesk support
    (preferred, not mandatory).
  • Strong
    problem-solving skills
    with a
    customer-first mindset
    .
  • Excellent
    verbal communication
    in both
    Hindi and English
    .
  • Ability to work under pressure and manage time efficiently.
  • Familiarity with
    ticketing systems
    and support tools.
  • Any fresher graduate may apply.

Why Join Us

  • Gain hands-on experience in real-world customer support operations.
  • Learn to troubleshoot POS systems and deliver exceptional service.
  • Work in a fast-paced, growth-oriented environment with continuous learning opportunities

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