Help desk Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

TITLE

Helpdesk Executive

BUSINESS UNIT

IFM

REPORTING TO

Facility Manager

DIRECT REPORT POSITIONS

None

POSITION GOALS

Process Management from inception to call completion of all service requests

Capturing information on consistent manner

Allows for complete analysis & request tracking

Compliant with the clients name policies & procedures

Determines service responsibility

Carrying Customer satisfaction survey

Guaranteed single point of contact for client name staff & contractors

DUTIES & RESPONSIBILITIES

Efficiently handling Helpdesk Calls

Act as the first point of contact for service request calls & requisitions through data and voice support

Ensure each request is recorded properly & promptly

Efficiently coordinating with team of technician and FM staff for timely completion of calls

Maintaining conference/ meeting room booking

Follow up of the each work request issued to ensure its closure

Provide feedback to the requester on the status of their request

Monitor the performance of contractors to whom a request has been issued

Notify the senior facilities manager / client on site at the time of all Emergency calls

Provide a detailed summary status of calls in a daily / Weekly and monthly basis

Provide general assistance to other facilities functions (e.g. Stationery) as required

Coordinating with landlord for parking pass & Vehicle stickers & maintaining the data for the same

Coordinate hotel bookings in emergency

Single Point Of Contact for Sodexo issuance and requests

KEY PERFORMANCE MEASURES

Ensure each and every calls are completed in given period (SLA/TAT)

Respond to mails at timely manner.

To be able to work independently.

Completion of all assigned work on time and accurately

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.