IT Service Desk Intern
2 weeks ago
About the Role:
We are looking for a motivated IT Service Desk Intern to join our IT support team. The intern will assist in providing technical support to end-users, resolving IT issues, and ensuring smooth day-to-day operations. After successful completion of 6 months, the intern will be considered for a full-time position based on performance.
Key Responsibilities:
• Assist users with technical issues related to systems, hardware, and software.
• Log, track, and resolve incidents through the IT ticketing system.
• Support installation and configuration of laptops, printers, and software.
• Escalate unresolved issues to higher-level support teams.
• Maintain IT inventory and documentation.
• Provide excellent customer service and follow standard IT policies.
Requirements:
• Graduate or pursuing a degree/diploma in IT, Computer Science, or related field.
• Basic understanding of computer hardware, OS, and networking.
• Good communication and problem-solving skills.
• Eagerness to learn and work in a fast-paced IT environment.
Duration: 6 Months (Internship)
Opportunity: Full-time employment after successful internship completion.
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