Delivery Manager-Domestic

2 weeks ago

Chennai, Tamil Nadu, India Durus Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Roles & responsibilities:

  • Being accountable for daily/weekly/monthly goals and expectations including client-specific SLAs and compliance with process.
  • Accountable for achieving the monthly target set by the company. And ensuring the performance optimization from delivery leads.
  • Ensuring high-level collaboration between sales and delivery leads for exceptional delivery.
  • Supporting the TL / Resource Manager with demand allocation, including volume forecasting, headcount planning, and leave management.
  • Acting as an escalation point for issues that arise and identifying the optimum solution for both parties (Internal team & Client).
  • High level of client / Accounts management.
  • Delivering effective performance optimization from all team members, ensuring all KPAs are set and appropriate, development plans are devised and mentoring is provided as required.
  • Experience conducting performance reviews and driving performance improvement across process.
  • Recruiting and inducting new members as required, ensuring effective training and onboarding processes minimize disruption to the client & improve time to productivity and manage internal attrition.
  • Assessing TL/Resource Managers on performance ratings, financial incentives, and development requirements.
  • Accountable for Productivity and other delivery-related MIS as per the deadlines.

Preferred candidate profile

Self-motivated, self-managed and highly organized.

Is flexible and adaptable; consistently meets deadlines; has excellent evaluation skills, including strong negotiation skills

Experience: Min 8 yrs of Experience in Domestic IT Staffing-Delivery lead/Manager role

Perks and benefits

Compensation :Market Standard

Incentive: Above market based on performance

Work Timing/ Location : General Shift - Chennai (work from office) Awfis Building Kandanchavadi, OMR, Chennai.

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