Senior Support Executive
2 weeks ago
About Us:
Arivu Educational Consultants is an Ed-tech company and Academy in Bangalore established in the year 2015 that offers tutoring services for a wide variety of professional exams in the commerce stream, and we
have also tied up with various institutions across India to provide integrated courses. Our aim is to be a one-stop solution for all the needs of commerce professionals.
Qualification:
Undergraduate and/or Postgraduate degree
Experience:
Fresher/Experienced
Job Location:
Bangalore.
Language:
English.
Responsibilities :
1. Support Ticket Resolution:
Resolve a minimum of 60 support tickets per day.
Maintain an average resolution time of less than 5 hours.
Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
2. App-Related Tasks:
Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
Ensure the accuracy of 99% of data entered for app-related formalities.
3.Admission Formalities:
Complete all admission formalities as per SOP within the next day (A+1 day).
Ensure the accuracy of 99% of data entered for admission formalities.
4. Registration Formalities:
Complete all registration formalities as per SOP within the required timelines.
Ensure the accuracy of 99% of data entered for registration formalities.
5. Team Training and Assessment:
Conduct team assessments three times a month.
Allocate work and solve doubts as per company SOP.
Ensure team members are trained and their work aligns with company SOP.
6.Subordinate Supervision and Achievement:
Ensure subordinates carry out their work diligently.
Assist subordinates in achieving their Key Result Areas (KRA).
Right Fit :
- years of experience in operations, administration, or customer service management. Experience in EdTech or service-oriented organizations is an added advantage.
- Proven ability to follow and enforce Standard Operating Procedures (SOPs).
- Excellent Time & Task Management
- Comfortable using CRMs, ticketing systems, and operational dashboards.
- Team Leadership & Training Skills
Benefit:
Incentives (as per Company Incentive Policy)
Job Type:
Full-time
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