Junior Support Executive

2 days ago


Bengaluru, Karnataka, India Zopping Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Junior Support Executive (SaaS Platform)

Location: [Bangalore]

Job Type: Full-time Interns or Freshers

About Us:

We are a leading SaaS platform that helps businesses set up and run online stores with ease.

Our platform offers a range of features for business growth, from marketing to operational

tools.

Job Description:

We are seeking Junior Support Executives to join our support team. This role is perfect for

freshers or interns who are passionate about technology and eager to learn. You will assist

customers with basic product usage and provide support for routine issues.

Responsibilities:


• Provide first-line support to customers using our SaaS platform.


• Help customers with account setup, configuration, and general usage of the platform.


• Respond to customer queries via email, chat, or phone in a timely and professional

manner.


• Escalate technical issues to the senior support team or development team as needed.


• Assist with creating and updating support documentation and FAQs.

Requirements:


• Fresh graduates or interns with a passion for customer service and technology.


• Basic understanding of online business setups or SaaS platforms.


• Good communication skills and the ability to work well in a team.


• Problem-solving attitude and willingness to learn.


• Bachelor's degree or currently pursuing a degree in BBM, BBA, BSc, Diploma or related

  • Bachelor's degree.

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