Capability Leader

Role Overview

We are seeking a highly driven and strategic Capability Development to design, lead, and execute EXLs enterprise-wide capability development agenda. This role will build an integrated talent and capability framework at the intersection of operations, analytics, data, and AI to embed next-gen workflows, advance technology specialization, accelerate solutioning, and strengthen leadership effectiveness across the enterprise.

The position requires a thought leader who can bridge strategy and executionconceptualizing, designing, and operationalizing scalable interventions that drive measurable business impact, innovation, and delivery excellence.

Key Responsibilities

1. Enterprise Capability Strategy & Leadership

• Design and own the enterprise capability development strategy aligned with EXLs data, AI, analytics, and digital-led transformation priorities.
• Partner closely with Business Leaders, Domain Experts, and CXOs to identify critical talent shifts and future capability needs.
• Build a scalable, future-ready capability framework integrating operations, analytics, data, AI, and advanced technology skills.
• Position EXL as a capability-led transformation partner for clients through domain, digital, and innovation-driven talent strategies.

2. Data, AI & Advanced Tech Enablement

• Drive talent specialization journeys in AI, analytics, and partner ecosystems to fast-track solutioning and delivery excellence.
• Create integrated capability pathways that embed data-driven and AI-led workflows across operations and client engagements.
• Build partnerships with external technology providers, academia, and start-ups to continuously evolve EXL's advanced tech stack.
• Institutionalize best practices, playbooks, accelerators, and frameworks for AI-first and analytics-enabled solutioning.

3. Innovation & Solutioning Excellence

• Lead enterprise-wide innovation programs to identify, incubate, and scale breakthrough ideas into market-ready solutions.
• Enable integrated solutioning capabilities by equipping growth leaders and client-facing teams to stitch together multi-SGU offerings.
• Partner with pursuit and solutioning leaders to sharpen CXO-level narratives, align with client priorities, and position EXL as an innovation-led partner.
• Build communities of practice to foster collaboration, exchange ideas, and replicate success across business lines.

4. Leadership & Talent Development

• Enable frontline managers to excel in people leadership, client management, and operational excellence.
• Design immersive, experiential learning interventions for leaders at multiple levels, focused on strategy execution, integrated solutioning, and innovation.
• Create structured pathways for growth leaders to strengthen CXO engagement skills, consultative ability, and analytics-driven solution fluency.
• Leverage internal leaders, industry experts, and client perspectives to embed applied, experiential learning across teams.

5. Insights, Metrics & Business Impact

• Establish a measurement framework to track capability ROI, solution adoption, innovation outcomes, and leadership effectiveness.
• Leverage data-driven insights and dashboards to monitor capability maturity, talent readiness, and business impact.
• Continuously refine strategies based on performance data, client feedback, and market shifts.

Key Requirements

Education

• MBA or equivalent degree in Business, Strategy, Organizational Development, or a related field preferred.

Experience

• 12–15 years of experience in capability development, digital/AI transformation, or consulting in global enterprises.
• Proven track record of designing and scaling enterprise capability programs across multiple functions.
• Experience driving data/AI adoption, analytics integration, innovation frameworks, and leadership enablement initiatives.
• Exposure to advanced technology partnerships and integrated, multi-disciplinary solutioning.

Skills & Competencies

• Strategic thought leadership with deep understanding of data, analytics, AI, and digital-led business models.
• Expertise in program design, facilitation, and embedding capability into the flow of work.
• Strong stakeholder management and ability to partner with CXO-level leaders globally.
• Exceptional storytelling and change leadership skills.
• Ability to independently drive large-scale transformation programs and deliver measurable business outcomes.

Success Metrics

• Integrated adoption of analytics, data, and AI-led capabilities across operations and client delivery workflows.
• Increased solutioning strength and win rates through multi-SGU, integrated capabilities.
• Enhanced leadership and manager effectiveness in driving operational and digital excellence.
• Accelerated innovation-to-scale cycle with more client-ready solutions launched.
• Demonstrable business impact through capability-driven growth and delivery excellence.