VP - Insurance Operations Leader - London/ Lloyds

4 days ago

Greater Noida, Uttar Pradesh, India 3across Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: VP - Insurance Operations Leader - London/ Lloyds

Experience: 15+ Years

Location: Noida

Work Shift: UK Work Shift

About the Role:

  • You will be responsible for leading the business unit of more than 300 resources to its maximum potential.
  • You are encouraged to drive team performance, ensuring daily service level metrics are met while maintaining a high level of accuracy, providing mentorship and development to your direct reports and meeting defined quality, customer experience and efficiency requirements.

Roles and Responsibilities:

  • Drive transformation projects from operations, digital asset implementation, standard methodologies' framework, case studies, benchmarking for making processes more efficient and effective.
  • Effectively engage with customers to understand and address customer pain points.
  • Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team.
  • Align to customer goals and deliver on commitments consistently.
  • Foresee risks, be proactive and predictive while developing mitigation plans  Build impactful customer relationship; improve Net Promoter Score.
  • Maintain existing book of business and drive revenue growth.

Minimum qualifications:

  • This will be Operating Leader position in Insurance Vertical.
  • Understanding of Insurance Industry and excellent knowledge of Underwriting for London Market.
  • Ability to prioritize and manage effectively across many competing and concurrent tasks.
  • Ability to manage multiple geographies and understand the cultural nuances.
  • Ability to manage through indirect authority and matrixed organization structures.
  • Strong negotiation, facilitation and influencing and consensus building skills.
  • Exception verbal and written communication and Presentation skills.
  • Should be able to prepare and present independently & confidently to senior leadership within and Client organization.
  • Ability to work with all levels of the organization.
  • The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities.
  • Leverage lean six sigma framework to drive continuous performance improvement.
  • Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs.
  • Develop and implement improvement plans to close performance gaps.
  • Proactively understand Clients business need and propose appropriate solutions.
  • Manage engagement staffing levels to deliver client expectation.

Preferred qualifications:

  • Masters in any stream except technical

Qualities of Candidate:

  • Experience in P&C Insurance Operations and Service delivery
  • Experience in transformation and a good understanding of Gen Ai P&L Management Global client management exp
  • Must be somebody who's managed decent sized teams.

Role Details:

  • Will be managing 2 large clients (Of 3 large Clients) Team management.
  • Experience (Span The person must be open to travelling to.

Must Haves:

  • P&C Insurance Must be somebody who has London/ Lloyd's of London market exposure.
  • Operations and service delivery P&L Management Team management.

If interested, please share your resume to

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