
Data Entry Executive
2 days ago
Job Description – Healthcare BPO Executive (Healthcare Imaging / Patient Records)
Position: Healthcare BPO Executive
[BD1] Job Location: Indore
Shift Timing: USA (8 PM to 5 AM[BD2] [SV3] [SV4] India time)
Experience: 1–3 Years
Working: 5 Days (Mon-Fri)
Qualification: Graduate (preferably in Sciences, Healthcare Administration, IT, or related fields)
Role Overview
We are seeking a detail-oriented Data Entry Operator to support our patient care and imaging operations. The role involves accurate entry, validation, and maintenance of patient demographics, referrals, insurance, and imaging-related data across multiple systems (Contact centre, CRM, RIS/PACS, and EHR). This role is critical to ensuring smooth patient scheduling, compliance, and accurate reporting.
Key Responsibilities
- Accurately input and update patient demographics (name, DOB, address, contact) into CRM and RIS/PACS.
- Enter and validate referral information from physicians (fax, email, EMR feeds).
- Upload and index insurance details, pre-authorization approvals, and clinical documents.
- Update exam metadata (procedure type, status, scheduling details) in imaging systems.
- Perform data cleansing (deduplication, corrections, standardization) to maintain data integrity.
- Ensure timely entry of diagnostic reports and follow-up recommendations into the system.
- Collaborate with call centre, referral coordinators, and clinical staff to resolve missing/incomplete data.
- Maintain compliance with HIPAA and internal data governance standards.
- Generate basic reports and logs to support operations and audits.
Requirements
- Graduate degree (preferably in Healthcare Administration, Science, IT, or related).
- 1–3 years of experience in data entry, healthcare operations, or medical records management.
- Strong typing and data entry skills with high accuracy.
- Familiarity with CRM tools (Salesforce preferred), or RIS/PACS/EHR systems is an advantage.
- Proficiency in MS Office (Excel, Word).
- Good communication skills to coordinate with clinical and administrative teams.
- Detail-oriented with ability to handle sensitive patient data responsibly.
Preferred Skills
- Experience with Salesforce CRM or other healthcare CRM tools.
- Exposure to Genesys contact centre systems or similar platforms.
- Knowledge of medical terminology, referrals, and insurance pre-authorization workflows.
Understanding of HIPAA and healthcare data security requirements
Job Types: Full-time, Contractual / Temporary
Contract length: 6 months
Pay: ₹12, ₹30,572.61 per month
Language:
- English (Preferred)
Work Location: In person
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