Healthcare BPO Executive

4 days ago

Indore, Madhya Pradesh, India Advanz101 Systems Pvt Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description – Healthcare BPO Executive (Healthcare Imaging / Patient Records)

Position:

Healthcare BPO Executive 

Job Location:
Indore

Shift Timing:
USA
(8 PM to 5 AM
India time)

Experience:
1–3 Years

Working:
5 Days (Mon-Fri)

Qualification:
Graduate (preferably in Sciences, Healthcare Administration, IT, or related fields)

Role Overview

We are seeking a detail-oriented
Data Entry Operator
to support our patient care and imaging operations. The role involves accurate entry, validation, and maintenance of patient demographics, referrals, insurance, and imaging-related data across multiple systems (Contact centre, CRM, RIS/PACS, and EHR). This role is critical to ensuring smooth patient scheduling, compliance, and accurate reporting.

Key Responsibilities

  • Accurately input and update
    patient demographics
    (name, DOB, address, contact) into CRM and RIS/PACS.
  • Enter and validate
    referral information
    from physicians (fax, email, EMR feeds).
  • Upload and index
    insurance details, pre-authorization approvals, and clinical documents
    .
  • Update
    exam metadata
    (procedure type, status, scheduling details) in imaging systems.
  • Perform
    data cleansing
    (deduplication, corrections, standardization) to maintain data integrity.
  • Ensure
    timely entry of diagnostic reports
    and follow-up recommendations into the system.
  • Collaborate with call centre, referral coordinators, and clinical staff to resolve missing/incomplete data.
  • Maintain
    compliance with HIPAA and internal data governance standards
    .
  • Generate basic
    reports and logs
    to support operations and audits.

Requirements

  • Graduate degree (preferably in Healthcare Administration, Science, IT, or related).
  • 1–3 years of
    experience in data entry, healthcare operations, or medical records management
    .
  • Strong typing and data entry skills with high accuracy.
  • Familiarity with
    CRM tools (Salesforce preferred)
    , or
    RIS/PACS/EHR systems
    is an advantage.
  • Proficiency in MS Office (Excel, Word).
  • Good communication skills to coordinate with clinical and administrative teams.
  • Detail-oriented with ability to handle sensitive patient data responsibly.

Preferred Skills

  • Experience with
    Salesforce CRM
    or other healthcare CRM tools.
  • Exposure to
    Genesys contact centre systems
    or similar platforms.
  • Knowledge of
    medical terminology, referrals, and insurance pre-authorization workflows
    .
  • Understanding of
    HIPAA and healthcare data security requirements
    .

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