Relationship Manager

14 hours ago

Gurgaon, Haryana, India Airtel Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Mid Market Relationship Managers

Corporate service experience -
•Visit atleast 2 customers/coordinators per day & Ensure 100% connect of all the accounts in a month
•Maintain and build upon existing relationships with top/senior management of the organization at various level and growing customers/business.
•Reduce complaints of all line of business / No. of unique customer complaining
•Drive CSAT for Mobile, fixed line & Data across all processes.
•Facilitate co-ordination and collaboration across various teams, functions, partners, departments, etc. in order to improve service and Resolution of cases,
•Churn management

Digital Adoption -


•Self enablement with required tools/reports/data to handle customers effectively.
•Self enablement on training modules and certifications
•All interactions to be captured in ATB
•Ensure 100% of the accounts to make payment through digital platform only
•Conduct MBRs & QBR for all the accounts. MoM to be documented and shared.

Escalation management -


•Escalations to be resolved and close looped with the customer on priority.
•RCA to be done
•Preventive and corrective measures to be taken.
•Ensure zero repeat escalations from same customer from same reason.

Collection & Reconciliation -


•Driving 0-60 collections and ensure zero bad debt
•Quarterly SOA reconciliation and sign-off from all the accounts
•Quarterly Inventory reconciliation on all the products and Circuits Experience LevelMid Level

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